Соломія

Education

Bachelor of Philology 2020 - 2024
Lviv University of Ivan Franko

Master of Marketing 2024 - 2025
Lviv Polytechnic National University

Experience

Solomiia Managment Trainee November 2023 -

Tkach
January 2025
Blue Orchid Hoslitality - London
Managed team performance, celebrating successes and
identifying areas to improve.
[відкрити контакти](див. вище в блоці «контактна інформація») Monitored operations to assess and highlight results.
Provided customers with outstanding service, extending
[відкрити контакти](див. вище в блоці «контактна інформація») relationships for future business opportunities.
Created and led successful business culture focused on
Lviv performance.
Improved operations by training and development
About Me sessions.
Reconciled POS data with receipts and cash on hand to
Detail-orientated individual, trained in enforce proper cash-handling and recordkeeping.
business management and Identified and maximised upselling opportunities to
marketing. Consistently seeking increase sales and profits.
opportunities to learn and develop Trained new joiners in company standards by delivering
on-the-job and mandatory training.
new and existing skills. Ready to apply
Used marketing tools to increase sales and promote the
training and problem-solving
product.
approach to core business challenges. September 2022 -
English Teacher
Just School - Lviv February 2023

Languages Engaged with students through conversational
language, simplifying curriculum into relevant,
Ukrainian - Native understandable information.
English - Upper-intermediate Established clear learning outcomes and targets for
different abilities.
Engaged students with lesson materials by building
Skills positive rapport.
Prepared comprehensive feedback and revision plans
Management Skills
for students.
Interpersonal communication June 2022 -
Customer Support Representative
Vodafone UA - Lviv September 2022
Sales skills
Resolved complaints with proactive problem-solving
CRM System knowledge and analysis.
Built positive customer rapport through friendly,
Microsoft Outlook, Word,
professional communication.
PowerPoint Explained benefits and advantages of different product
and service offerings to customers.
Critical Thinking Analyzed the market and competitors to form a
marketing strategy that increased sales
Leadership