Elena

Olena de Lange
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Profile
Practical, responsible, and results-oriented professional with a strong background in
business management, customer service, and organizational coordination. Known for
quick learning, attention to detail, and effective leadership. Open to new challenges
and committed to continuous improvement.

Experience

Owner | Coffeeshops (Kyiv, Ukraine)
September 2022 – December 2024

• Successfully opened and operated two coffee shops, turning them into
profitable and attractive businesses within a few months despite having no prior
experience in the industry.

• Managed supplier relationships, staff recruitment, and implemented automation
software to streamline operations and improve accounting transparency.

• Oversaw all administrative duties, including rent, utilities, salary processing,
invoicing, and quality control of services and products.

Sales Manager | Curtain Store (Kherson, Ukraine)
2009 – 2022

• Increased sales by 30% by improving customer service and attracting a diverse
client base, including schools, colleges, and government organizations.

• Coordinated business trips for company executives, handling logistics such as
tickets, hotels, and transfers.

• Attended international exhibitions to explore new partnerships and suppliers,
ensuring consistent product delivery and tracking.
 • Maintained ongoing communication with suppliers to ensure timely delivery of
textiles to Ukraine.

Head of Protocol Department | Ukraine International Airlines (Kyiv, Ukraine)
2004 – 2006

• Managed all aspects of protocol services for business travelers, including
accommodation, transportation, and event planning.

• Coordinated business meetings, dinners, and social events, including menu
selection and entertainment, to strengthen relationships with partners.

• Oversaw department operations, including creating job descriptions,
establishing salaries, and managing schedules for the team.

• Ensured smooth operational flow, handling all necessary documentation and
payments (guarantee letters, invoices, etc.).

Engineer | Ukraine Energy Committee (Kyiv, Ukraine)
2003 – 2004

• Assisted in organizing the General Energy Assembly in Kyiv, managing logistics
for foreign delegates, including visa processing, accommodation, and
transportation.

• Provided organizational support to senior managers and government officials,
ensuring successful and efficient event execution.

Education
Kherson State Technical University
Bachelor's Degree in International Economic Relations
1998 – 2003

Language Skills

• Ukrainian (Native)

• Russian (Native)

• English (Upper Intermediate)

Additional Information

• Attended English language schools in London (1997 and 2000)

• Strong organizational, problem-solving, and communication skills