Єгор

Support agent

Зарко Єгор
Харків · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація»)
www.linkedin.com

Summary

As a dedicated Support Agent, I excel in executing specialized tasks with precision, resulting
in high-quality outcomes. I have improved moderation processes by proposing and
implementing rule changes, which enhanced operational efficiency. My strong attention to
detail allows me to identify and report bugs, leading to improvements in platform
functionality and user experience. Committed to teamwork, I actively support colleagues by
offering guidance and insights to optimize performance.

Experience

TENTENS Tech by SKELAR
Oversight Specialist · 10/2024 – 02/2025

As an Oversight Specialist, I managed a high volume of content for moderation, including
audio, video, and photos, ensuring compliance with platform guidelines. My role involved
balancing user satisfaction with agency requirements through efficient content approval
processes. I verified registration applications by scrutinizing documents and videos,
ensuring adherence to standards. By actively monitoring activities, I upheld compliance with
website rules for agencies, users, and participants, and promptly notified agencies of any
rule violations. Additionally, I provided user support and processed requests using the
Zendesk platform, enhancing the overall user experience.
Hard skills and tools

Content Moderation – managing and reviewing user-generated content (audio, video,
photos, text).

Ticketing Systems – experience working with Zendesk for user support and request
management.

Data Quality Control – verifying documents and videos for identity confirmation

Platform Policies & Compliance – ensuring adherence to website rules by agencies and
users

Communication with Agencies – notifying agencies about rule violations and providing
guidance

Education

125,Кібербезпека
Kharkiv National University of Radio Electronics · 09/2020 – 07/2024

Languages

English: Upper intermediate
Ukraine : Native
Russian: Native

About myself

Passionate about films and music, I enjoy exploring different genres and discovering new
artistic expressions. I love spending time with friends, engaging in meaningful conversations,
and creating memorable experiences. Being outdoors brings me joy, whether it's a walk in
nature or simply enjoying fresh air. Always open to new opportunities to learn, grow, and
connect with others.