Etim

DUKE DUKE
KEY ACCOUNT MANAGER

PROFILE
Results-driven Key Account Manager with experience in managing high-value
client relationships, driving revenue growth, and delivering top-notch customer
service. Skilled in project management, strategic planning, and cross-functional
CONTACT collaboration. Ability to negotiate contracts, resolve client concerns, and align
client needs with company goals. Seeking a challenging role to leverage my
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Mykolayivska St. 13,
WORK EXPERIENCE
Vinnytsya, 21000, Ukraine
Key Account Manager 2023 - 2024
Brick Visual
Budapest, Hungary (Hybrid)

Client Communication: Being the first point of contact representing the
EDUCATION company and regularly engaging with clients to understand their needs,
address concerns, and provide updates on project progress.
2015 - 2021
VINNYTSIA NATIONAL Project Management: Overseeing the project workflow, from initial inquiry to
MEDICAL UNIVERSITY delivery, ensuring deadlines are met and quality standards are maintained.

Proposal and Budget Management: Preparing tailored proposals, managing
Doctor of Medicine, MD budgets, and negotiating terms to align with client expectations and company
goals

Capacity Planning: Coordinating with the capacity planning team to schedule
projects efficiently, ensuring resources are allocated appropriately.

Problem Solving: Proactively identifying potential issues and working
collaboratively with both clients and internal teams to find solutions
SKILLS
Team Management: Being the main point of contact, coordinating between
Client Relationship clients and the internal teams, including production, design, and scheduling.

Management
Project Management Customer Support Representative 2021 - 2022
Communication Skills Order Out
Miami, Florida (remote)
Sales and Marketing Insight
Creative Problem Solving Assisted restaurants in setting up the OrderOut application, which integrates the
Cross-Functional Collaboration clover system with their printers.

Analytical skills Acted as the first point of contact for clients experiencing technical difficulties,
troubleshooting problems related to POS integration, data insights, and the
Lead Generation
delivery API.
Client Engagement/Success
Managed inbound and outbound calls to guide clients through the setup
Proficient in B2B sales process, ensuring timely completion.
Effective Negotiation Skill
Offered personalized support to help clients navigate any challenges during the
Outbound Sales & Cold Calling onboarding and installation stages.
Expertise
Ensured client satisfaction by delivering clear instructions and resolving
technical concerns.
 Account Manager 2017 - 2020
Applet 3D
Vinnytsia, Ukraine

Serve as the primary point of contact for key accounts, building and maintaining
strong, long-term relationships with clients in the architecture and real estate
sectors

Cold-called companies in need of 3D rendering services in order to generate
qualified high-potential leads,, ensuring a consistent sales pipeline.

TECHNICAL SKILLS Collected and organized client materials required for the 3D rendering process,
ensuring all specifications were met.

Proficient in CRM software (e.g., Guided clients through each stage of the rendering process, providing clear
Salesforce, HubSpot) communication and support from initial inquiry to project completion.
Familiar with project management
tools (e.g., Asana, Trello) Successfully managed a portfolio of over 1,000 client accounts, providing
Data Analysis and Visualization(e.g personalized support and upselling opportunities to maximize client retention
and revenue growth, in turn securing rewarded business and referrals.
Microsoft Excel, Power BI, or
Google Sheets) Coordinated with production teams to ensure all project details were clarified
PC Literate and adhered to, from initial client briefing through to final delivery.

LANGUAGES
English (Fluent)
Ukrainian (Basics)

REFERENCES
JASON BERGERON
Chief Business Development Officer,
Brick Visual

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