Діана

DIANA PROKOP
LinkedIn | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

International Economics graduate specializing in Trade and Business Strategy, with international experience gained through Erasmus+ programs in Austria. Proven experience in customer support within tech-driven environments (Lenovo, Bimedis), including troubleshooting, client communication, and process improvement. Strong technical skill set, including HTML/CSS, Microsoft Office, and CRM tools, combined with analytical thinking and a structured approach to problem-solving. Seeking a long-term role in international business, trade, or strategic development.

WORK EXPERIENCE__________

LENOVO S.R.O. Bratislava, Slovakia
Customer Care Specialist 08/2025 - 04/2026
• Provided support for software products and subscriptions (Norton, Microsoft, Adobe, etc.)
• Assisted customers with inquiries and resolved technical and account-related issues
• Ensured a positive customer experience through clear and effective communication
• Diagnosed and troubleshot software-related problems
• Maintained accurate records of customer interactions and support cases

BIMEDIS Chernivtsi, Ukraine
Support Manager 03/2025 - 06/2025

• Provided customer support for a B2B and B2C medical equipment marketplace
• Assisted in presales communication and supported the sales process
• Analyzed customer needs and feedback to improve user experience
• Contributed to platform performance optimization through issue identification
• Resolved customer inquiries efficiently via email communication

UNITED UNIVERSITY Chernivtsi, Ukraine
Content Creator 04/2023 - 03/2024

• Digitized textbooks by converting PDF materials into structured digital formats
• Converted and formatted content using basic HTML and CSS
• Implemented interactive learning tasks and exercises using HTML-based structures
• Edited and proofread digital content to ensure accuracy and readability
• Optimized layout and structure for improved user experience
• Identified and resolved formatting and technical issues in digital content
SKILLS & LANGUAGES__________
Microsoft Office | Google Workspace | HTML & CSS (basic) | CRM tools & Email Support Systems | Service Support & Client Communication | Market Research & Consumer Analysis | Trade & Business Strategy Basics | Data Analysis & Problem Solving | Digital Communication & Social Media | Teamwork & Collaboration | Time Management & Organization

Languages: English (Proficient), German (B1), Ukrainian (Native), Russian (Native), Spanish (A2)

EDUCATION__________

University of Klagenfurt Klagenfurt am Wörthersee, Austria
Joint-Study Exchange Program (GPA: 1). 09/2024 – 01/2025

University of Klagenfurt Klagenfurt am Wörthersee, Austria
Erasmus+ Exchange Program (GPA: 2). 03/2024 – 06/2024

Yuriy Fedkovych Chernivtsi National University Chernivtsi, Ukraine
Bachelor "International Economic Relations” (GPA: A). 09/2022 – 06/2025
Diploma with Honours

Yuriy Fedkovych Chernivtsi National University Chernivtsi, Ukraine
Bachelor "Secondary education (English and German)" (GPA: B). 09/2022 – 06/2025

Lyceum 5 "Oriana" Chernivtsi, Ukraine
A specialized lyceum with a focus on mathematics. (GPA: A). 09/2011 – 06/2022
Honored with a golden medal