Cynthia

Ken-Charles Cynthia
Katowice, Poland., Poland| [відкрити контакти](див. вище в блоці «контактна інформація»)| [відкрити контакти](див. вище в блоці «контактна інформація»)

Profile
Friendly and engaging team player and leader able experience. Industrious and cooperative employee
bringing top-notch skills in service, implementing diverse Curriculums covering wide range of
subjects, active listening and analytical problem-solving skills with an experience in data entry, typing
with great organizational skills. Great desire to enhance client's satisfaction by employing service-
oriented behaviors, understanding client's desires and providing customized solutions to build
loyalty. Organized and dependable candidate successful at managing multiple priorities with a
positive attitude and willingness to take on responsibilities to meet desired work goals.

Experience
DISPATCHER|LOGISTICS |UKRAINE | SEPTEMBER 2020 – 2022
• Contact and communication with drivers, brokers and customers.
• Negotiating with counterpart's base on the market and demands.
• Oversaw and support accepted orders and resolving service issues promptly assisted in
fulfilment of brokers orders placed in person, via email, online and by telephone.
• Assisted drivers with related questions, feedback and complaints.
• Oversaw cargo shipments, managing and updating.
• Employed knowledge of latest company policies, escalating critical issues and monitoring
queries in line with best practices.
• Addressed technical difficulties by quickly identifying and troubleshooting drivers issues to
achieve timely first-time resolution.
• Established warm and friendly rapport whilst interacting with drivers and brokers.
• Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.

HOTEL RECEPTIONIST | HOTEL MARINA DI CAMEROTA, SA, ITALY | MARCH 2022-
NOVEMBER 2022
• Processed customer bookings through Oracle Hospitality and prepared registration cards to
ensure smooth check-in processes.
• Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
• Promoted additional hotel facilities and services to enhance customer experiences.
• Prepared in-coming and out-going daily courier dispatch by sorting and distributing
deliveries.
• Offered guests local knowledge and information on dining, entertainment and sightseeing
experiences.
• Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to
balance register.
• Answered telephone calls with positivity and professionalism to uphold hotel reputation.

Language
• English-native speaker
 • French- Beginner

Skills & Abilities
• Accounting, tracking & Budgeting
• Excellent interpersonal and communication skills(oral and written)
• Organization and Poised under pressure
• Experienced in most customer service representative and management positions
• Good Telephone Etiquette
• Documentation and reporting

Activities and Interests
Reading, cooking, exercising, shopping, travelling.

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