Cynthia

Ken-Charles Cynthia
Customer Service representative

Contact
Powstańców Warszawskich 17,41-902 Bytom, Poland.

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Objective
Industrious and cooperative employee bringing top-notch skills in customer service, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet desired work goals.
Education
Kyiv Medical University polish campus, Bytom Poland.

Key Skills
Marketing
Project Management
Budget Planning
Communication
Data entry
Typing
Active Listening
Multitasking Abilities
Planning and Coordination
Organization and Time Management
solution oriented
Flexible and Adaptable
Good Telephone Etiquette
Experience
May 2020-January 2022
Customer Service Representative Telecommunication , Kharkiv , Ukraine

March 2022 - May 2022
Hotel Receptionist Hotel America, Marina di Camerota, SA, Italy.

Responsibilities: Maximised customer satisfaction by resolving service issues
promptly.
• Assisted in fulfilment of customer orders placed in person, via
email, online and by telephone.
• Assisted customers with product-related questions, feedback and
complaints.
• Oversaw customer account inquiries, accurately providing
information to resolve service complaints and guarantee customer
satisfaction.
• Employed knowledge of latest company policies, escalating critical
issues and monitoring queries in line with best practices.
• Addressed technical difficulties by quickly identifying and
troubleshooting customer issues to achieve timely first-time
resolution.
• Established warm and friendly rapport whilst interacting with
customers by phone, email and on live chat.
• Handled confidential and sensitive data with discretion, reducing
risk of fraud and theft.
• Assisted customers with important purchasing choices, identifying
needs and employing product expertise to make appropriate suggestions.

Processed customer bookings through Oracle Hospitality and
prepared registration cards to ensure smooth check-in processes.
• Greeted hotel guests with warmth and professionalism, providing
excellent first impressions.
• Promoted additional hotel facilities and services to enhance
customer experiences.
• Prepared in-coming and out-going daily courier dispatch by sorting
and distributing deliveries.
• Offered guests local knowledge and information on dining,
entertainment and sightseeing experiences.
• Completed cash, credit card and foreign exchange transactions,
reconciling at end of shift to balance register.
• Answered telephone calls with positivity and professionalism to
uphold hotel reputation.

Communication
English language: Native speaker.
French: Beginner

Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References
Available upon request.