Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10600439/

Досвід роботи

Virtual assistant

з 06.2024 по нині (2 роки 2 місяці)
Sheira Studio, Kyiv (Design)

Responsibilities:
Content Publishing: Skilled in managing and publishing content across multiple social media platforms.

Administrative Support: Strong attention to detail, providing administrative assistance to ensure the smooth operation of outreach and marketing efforts.

Team Collaboration: Works closely with team members to support outreach, content creation, and administrative tasks.

AI Contest Research & Submission: Search for relevant AI contests online, track submission deadlines, and submit projects on behalf of Sheira Studio.

Achievements:
- Helped grow LinkedIn connections by 50% over three months, contributing to a stronger network of educational professionals.

- Identified and submitted Sheira Studio’s AI projects to 61+ international contests, increasing brand visibility.

- Maintained a consistent posting schedule and increasing overall engagement by 18%.

- Streamlined administrative processes, reducing task turnaround time by 25% and ensuring timely completion.

Customer support representative

з 02.2022 по 01.2024 (2 роки)
Femtech Information Technology, Remote (IT)

OBJECTIVE

Dedicated and focused customer support representative with almost four years of experience, Skilled in resolving customer issues, enhancing customer satisfaction and maintaining high service standards seeking to leverage my skills to contribute to a dynamic team and support growth of the company.

RESPONSIBILITIES:

* Providing product and service information according to product and service
line-up.

* Resolving product and service complaints through chats, emails and calls
with a 85% resolution rate.

* Informing customers of upcoming promotions and deals.

* Collaborated with technical teams to troubleshoot and resolve complex
product issues, ensuring timely and effective solutions.

* Maintained comprehensive knowledge of product features and updates to
assist customers accurately and efficiently.

* Managed and updated customer support tickets using CRM software,
ensuring accurate records and follow-up actions.

* Conducted regular follow-ups with customers to ensure satisfaction and
gather feedback for service improvement.

ACHIEVEMENTS

* Achieved a customer satisfaction score of 4.5/5 through consistent high
quality support and problem resolution.

* Reduced average response time by 20% by implementing a simplified
product information manual and effective time management.

* Recognized as employee of the month for outstanding performance and
dedication to customer service excellence.

Освіта

Tai Solarin University Of Education

B.ED Early Childhood Education/Social Studies, Other countries
Вища, з 2009 по 2013 (4 роки)

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Ability to work in multitasking mode
• Communicability
• Conducting online chats
• Time management
• Google Workspace
• Data entry
• Google Sheets
• User ChatGPT
• Task management
• Teamwork
• Adaptability

Знання мов

Англійська — вище середнього

Додаткова інформація

- GOOGLE WORKSPACE PROFICIENCY: Experienced in using Google Workspace for collaborative work.

- Able to organize and manage SPREADSHEET efficiently to support data management tasks.

- CANVA: Comfortable using Canva to create visually appealing yet straightforward designs for online use.

- Familiar with using AI-powered tools, including ChatGPT, to assist with content creation, communication, and problem-solving tasks.

*PERSONAL QUALITIES: Dependable, hardworking, empathetic, adaptable, teachable, detail-oriented, quick, Consistently pick up new tools with minimal guidance, desire for stability and growth.

*WORKPLACE REQUIREMENTS: Collaborative environment, opportunity for growth, supportive culture.

*LANGUAGE: English language only.

*Telegram: @Lynda_Obafemi