Сайт пошуку роботи №1 в Україні
- Файл
Особисті дані приховані
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Customer support representative
- Розглядає посади:
- Customer support representative, Medical coordinator, Call center operator, Medical representative, Customer service representative, Sales manager, Personal assistant
- Місто:
- Вінниця
Контактна інформація
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Mariam Sanusi
[відкрити контакти ](див. вище в блоці «контактна інформація»)
Education
Doctor of Medicine, Vinnitsa National Medical University Vinnitsa, Ukraine
Professional Experience
Digital Marketer, Elhanan Ventures 2024 – present
Handled 100 plus both inbound and outbound calls weekly from clients to
• Remote
provide information on available products and services.
Provide frontline support to customers using digital marketing platforms e.g
•
email marketing,and social media tools.
CRM management.
•
Collaborate with the sales team to align marketing strategies with business goals.
•
Educate clients on best practices for using digital marketing tools to maximize
•
ROI.
Navigated multiple software applications simultaneously to streamline workflows
•
and increase output, as evidence by 25% increase in daily tasks completed and
20% decreased handling time.
Customer Support, Axa Mansard HMO 2022 – 2024
Respond to customer inquiries regarding policy coverage, claims status, billing,
• Remote
and benefits with clarity and accuracy.
Delivered empathetic and knowledgeable support to patients and healthcare
•
providers via phone, email, and chat, ensuring timely and accurate resolution of
inquiries.
Document interactions thoroughly and accurately in the CRM system.
•
Consistently met performance targets including first call resolution, average
•
handle time, and customer satisfaction (CSAT) scores.
Medical House Officer(Intern), OOUTH 2020 – 2022
Conducted patient history taking and physical examinations across multiple
•
specialties including Internal Medicine, Surgery, Pediatrics, Obstetrics &
Gynecology, and Emergency Medicine.
Acted as the first point of contact with patients and triaged emergency cases for
•
immediate care.
Participated in ward rounds, documenting patient progress, updating treatment
•
plans, and ensuring continuity of care.
Performed clinical procedures such as IV cannulation, Foley catheterization,
•
wound suturing, and nasogastric tube insertion.
Maintained accurate and thorough medical records in both digital(EMR) and
•
written formats.
Customer support, Allure travels 2017 – 2019
Assisted customers with booking travel arrangements including flights, hotels,
• Vinnitsya, Ukraine
and tours, ensuring personalized and efficient service.
Maintain working knowledge of all working services, ensuring accurate and up to
•
date information is given to customers.
Resolved customer inquiries, complaints, and issues promptly via phone, email,
•
and chat to maintain high satisfaction levels.
Maintained accurate records of customer interactions and transactions for
•
efficient follow-ups and reporting.
Ensured 100% customer satisfaction , exceeding efficiency metrics and issue
•
resolution targets.
Skills
Excellent communication and problem solving skills Strong interpersonal skills Effective multi-tasking
and time management skills
Excellent conflict resolution skills
Data entry
Micrsoft suite
Google workspace, Google sheets
CRM, Zoho desk, Zendesk
Languages
English
C2.
IELTS Band 8
[
Education
Doctor of Medicine, Vinnitsa National Medical University Vinnitsa, Ukraine
Professional Experience
Digital Marketer, Elhanan Ventures 2024 – present
Handled 100 plus both inbound and outbound calls weekly from clients to
• Remote
provide information on available products and services.
Provide frontline support to customers using digital marketing platforms e.g
•
email marketing,and social media tools.
CRM management.
•
Collaborate with the sales team to align marketing strategies with business goals.
•
Educate clients on best practices for using digital marketing tools to maximize
•
ROI.
Navigated multiple software applications simultaneously to streamline workflows
•
and increase output, as evidence by 25% increase in daily tasks completed and
20% decreased handling time.
Customer Support, Axa Mansard HMO 2022 – 2024
Respond to customer inquiries regarding policy coverage, claims status, billing,
• Remote
and benefits with clarity and accuracy.
Delivered empathetic and knowledgeable support to patients and healthcare
•
providers via phone, email, and chat, ensuring timely and accurate resolution of
inquiries.
Document interactions thoroughly and accurately in the CRM system.
•
Consistently met performance targets including first call resolution, average
•
handle time, and customer satisfaction (CSAT) scores.
Medical House Officer(Intern), OOUTH 2020 – 2022
Conducted patient history taking and physical examinations across multiple
•
specialties including Internal Medicine, Surgery, Pediatrics, Obstetrics &
Gynecology, and Emergency Medicine.
Acted as the first point of contact with patients and triaged emergency cases for
•
immediate care.
Participated in ward rounds, documenting patient progress, updating treatment
•
plans, and ensuring continuity of care.
Performed clinical procedures such as IV cannulation, Foley catheterization,
•
wound suturing, and nasogastric tube insertion.
Maintained accurate and thorough medical records in both digital(EMR) and
•
written formats.
Customer support, Allure travels 2017 – 2019
Assisted customers with booking travel arrangements including flights, hotels,
• Vinnitsya, Ukraine
and tours, ensuring personalized and efficient service.
Maintain working knowledge of all working services, ensuring accurate and up to
•
date information is given to customers.
Resolved customer inquiries, complaints, and issues promptly via phone, email,
•
and chat to maintain high satisfaction levels.
Maintained accurate records of customer interactions and transactions for
•
efficient follow-ups and reporting.
Ensured 100% customer satisfaction , exceeding efficiency metrics and issue
•
resolution targets.
Skills
Excellent communication and problem solving skills Strong interpersonal skills Effective multi-tasking
and time management skills
Excellent conflict resolution skills
Data entry
Micrsoft suite
Google workspace, Google sheets
CRM, Zoho desk, Zendesk
Languages
English
C2.
IELTS Band 8
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/12817876/