Lucia

LUCIA OBEHI OIGIANGBE
CUSTOMER SERVICE AGENT || CALL CENTRE OPERATOR.
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Ojo LGA, Lagos state, Nigeria.

Objective

Experienced customer service professional seeking roles that utilizes my expertise in conflict resolution,
customer retention and team leadership to drive customer satisfaction, loyalty and revenue growth. Skilled in the
use of Microsoft office, Zendesk etc, and very open to learning more.

Professional Experience

CONTENT WRITER / CUSTOMER SUCCESS SPECIALIST (Remote) MARCH 2024 -
INTIMATE WEDDINGS BY FAVE
•Proactively handled clients requests and complaints via calls, emails and Whatsapp.
•Maintained an excellent relationship with clients and prioritized their satisfaction.
•Managed vendors and logistics efficiently.
•Organized clients data using Google spreadsheet.
•Crafted the best, loveliest and most romantic love stories for couples' special day.
•Edited and proofread content to ensure accuracy, clarity and consistency.
•Worked closely with the CEO to oversee the affairs of every event.
•Determined pricing schedules for quotes, promotions and negotiations

CUSTOMER SERVICE REPRESENTATIVE / CALL CENTRE OPERATOR OCTOBER 2021 - December 2022
ACE AND PRICELESS
•Successfully identified and engaged potential customers
•Handled customers inquiries, orders and complaints via phone call, email and website.
•Facilitated customers orders and returns to streamline their experience
•Showcased empathy and patience towards customers and ensured optimum satisfaction.
•Contributed 10% increase in sales via strategic planning and telemarketing
•Prepared regular sales report and forecast.
PARTNER MANAGER / CUSTOMER SERVICE REPRESENTATIVE JANUARY 2021 -
GLORIA FASHION HOUSE
•Conducted persuasive product presentation and demonstrations.
•Resolved customer complaints promptly and professionally to ensure high satisfaction level.
•Tracked and organized customers orders.
•Played a pivotal role in enhancing Gloria Fashion House' service quality through adept customer care and
support.
•Provided exceptional post-sale support and assistance.

WRITER / SOCIAL MEDIA MANAGER AUGUST 2022 -
PI BIBLE
•Managed Pi Bible's social media pages, skyrocketing it with 100+ organic followers. •Employed strategic
content marketing and storytelling skills to reach their target audience.
•Conducted research and analysis to stay up-to-date on industry trends and best practices.
•Wrote exceptional weekly articles and listicles that increased the overall website traffic.

Education

UNIVERSITY OF BENIN January 2022 - April 2026
Bsc. Medical Laboratory Science
Saylor Online Academy February 2025
Customer Service
Diploma
 UDEMY, MFT INSTITUTE October 2024
Copywriting and Business Writing
Diploma
HUBSPOT ACADEMY April 2023
Content Marketing Certified
GENOMAC INSTITUTE INC | USA October 2024
Bioinformatics Course 201
Skills

Advanced Level English Language Proficiency
Exceptional Telephone skills and Verbal Communication
Time Management and Effective Planning
Remarkable Team Spirit
Customer Relationships
Email Writing

Achievements & Awards

Best English Student in school
Single-handedly trained over 100 students to become exceptional in Content Writing, with a number of them
landing gigs.
Awardee of Google Digital Marketing Certificate, amongst others.
Teens Church President
Volunteer at World Malaria Day Programme, YMLSF

Reference

Mr Jonathan Arazi - ""
CEO, ACE AND PRICELESS
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Dcns Gloria Oigiangbe - ""
CEO, GLORIA FASHION HOUSE
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