Ginika

Ginika Agape Okechukwu
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven Business Management Professional with expertise in Customer Service, Business
Development, and Sales. Adept at optimizing processes, enhancing client experiences, and driving
revenue growth. Proven ability to manage customer relations, scheduling, CRM systems, and sales
strategies. Strong analytical, communication, and leadership skills, excelling in both independent and team
settings. Experienced in remote and on-site roles, consistently exceeding performance targets. Passionate
about strategic problem-solving, operational efficiency, and fostering customer loyalty.
CORE SKILLS AND COMPETENCE
Customer Support | Documentation | Networking | Customer Service | Project Management | Digital Media
Skills | Programme Development & Implementation | Problem-solving | Time Management | Research |
Strategic Thinking & Creative Reasoning | Interpersonal Relations | Use of Initiative | People Management
| Multitasking | Teamwork & Team Management | Leadership | Analytical | Effective Communication |
Information Technology | Organization | Training & Development | Presentation | Microsoft Office suites
EXPERIENCE
10/2023 – 11/2024 Manhattan Dental Spa New York City
Customer Support Representative (Remote)
● Provided exceptional customer support via text, phone, and live chat, ensuring
a seamless dental journey for patients.
● Scheduled up to 500+ dental appointments weekly, managing lead conversion
and payment processing efficiently.
● Proactively engaged new leads, driving customer acquisition and retention.
● Managed patient records and interactions in CRM, ensuring accurate and
organized data.
● Assessed patient needs and recommended additional services, enhancing
customer satisfaction.
● Coordinated patient schedules with client calendars for seamless appointment
management.
● Generated predefined reports to keep clients informed and updated.
● Identified and implemented solutions to enhance client satisfaction and service
efficiency.
02/2023 – 09/2023 Orthodontics Experts USA
Customer Support Representative
● Handled incoming calls, scheduled braces appointments, and provided accurate
pricing information.
● Resolved customer inquiries and concerns, ensuring a seamless service
experience.
● Analyzed business processes and recommended best practices to improve
 efficiency.
● Developed and implemented strategies, policies, and procedures that enhanced
business performance.
● Delivered monthly performance reports to upper management, driving data-
informed decisions.
● Managed and nurtured high-value relationships with prospective clients and key
stakeholders.
02/2021 – 01/2022 Kings of Transportation Ltd Kyiv, Ukraine
Administrative Assistant

● Managed client registration and filing, ensuring efficient document retrieval.
● Reduced office costs by 40% through effective petty cash management and
negotiation.
● Strengthened customer trust by ensuring timely delivery of goods.
● Executed weekly email campaigns and prepared newsletters to enhance client
engagement.
● Maintained accurate documentation and generated monthly reports for
operational insights.

02/2018 – 03/2020 DRINKS To You Ltd. (Winery and Alcohol Store)
Sales/Store Supervisor
● Maintained 100% stock accuracy through efficient inventory tracking and
management.
● Increased profit margins by 50% through strategic pricing and markup
optimization.
● Ensured timely and cost-effective restocking to maintain product availability.
● Monitored product quality, preventing expired or damaged items from being
shelved.
● Led sales campaigns and after-sales engagement to enhance customer retention.
● Developed and implemented weekly sales strategies, driving consistent profit
growth.
● Prepared detailed operational and management reports, ensuring data-driven
decision-making.
EDUCATION
2017 – 2021 University of Lagos, Nigeria
Bachelor of Science, Business Management
PROFESSIONAL TRAINING & CERTIFICATIONS
2023 Visiola Tech Foundation, Abuja | Front Web Design & Development
(HTML/CSS/J)
PERSONAL
• Interested in reading journals on global business ethics, intellectual engagements, research and
aromatherapy.
REFERENCES
Available on request.