Alina

Alina Fartushna
I am open to the world and driven by the energy of human connection. My appreciation for human
I quickly adapt to new environments, thrive in dynamic settings, and embrace challenges as oppor
With a strong sense of responsibility and initiative, I contribute to smooth teamwork and meaningf

Work experience

Personal International Sales and Marketing manager Nov 2023 - Present
LLC "MCC "Specmash", Кyiv region, Brovarskyi district, Kalynivka
Name 1. Managing international projects – overseeing the full cycle of sales and supply in the municipal
Alina Fartushna and road machinery sector, from customer requests to final delivery and reporting.
Address 2. Sales and export coordination, including:
Ukraine • Evaluating customer inquiries and technical requirements.
Кyiv
• Aligning with engineering and production teams for feasibility and timely manufacturing.
Phone number • Monitoring production progress and organizing international logistics and customs clearance.
[відкрити контакти](див. вище в блоці «контактна інформація»)
3. Developing supplier and distributor partnerships – sourcing new suppliers and distributors
Email abroad, conducting business trips, and maintaining strong commercial relationships.
[відкрити контакти](див. вище в блоці «контактна інформація»)
4. Leading localization projects – adapting products and marketing materials for regional markets
Date of birth to enhance customer engagement and regulatory compliance.
01-04-2001
5. Providing after‑sales support – coordinating maintenance and issue resolution to ensure high
Gender customer satisfaction and long‑term cooperation.
Female
6. Marketing and promotion strategy, including:
LinkedIn • Planning PR and marketing activities.
[відкрити контакти](див. вище в блоці «контактна інформація»)
fartushna-43b643310 • Managing targeted ads, Google Ads, and promotional campaigns.
• Creating marketing materials and overseeing content for websites and social media.
Languages • Organizing participation in international trade shows and industry events.

Flight Attendant Feb 2022 - Nov 2023
Ukrainian Native WizzAir Hungary, Gdansk, Poland
English C1 1.Organization and Control
Polish C1 • Ensuring flight safety and compliance with regulations.
• Managing boarding procedures and passenger seating logistics.
German A1
2. Problem-Solving and Crisis Management
• Identification and resolution of conflicts, preventing escalation.
• Quick adaptation to changing situations and unexpected challenges.
• Providing first aid and making critical decisions under pressure.
3. Communication and Coordination
• Maintaining clear and effective interaction with crew, passengers, and pilots.
• Ensuring smooth information flow and execution of procedures.
• Facilitating teamwork and collaboration in high-pressure environments.
4. Sales and Service Management
• Managing Duty-Free sales, meeting revenue and service quality goals.
• Maintaining high customer service standards.
• Monitoring quality control and compliance with operational procedures.

Customer Support Specialist May 2021 - Feb 2022
SkyUp&JoinUp company, Кyiv, Ukraine
1. Traveler Support & Assistance – providing 24/7 customer support, ensuring timely issue
resolution, and maintaining efficiency in urgent situations.
2. Expert Guidance – advising travelers on visa, baggage, and travel regulations while ensuring
accuracy and compliance.
3. Partner Communication – coordinating with insurance companies, hotels, and travel partners to
resolve customer issues and ensure smooth collaboration.
4. Crisis & Complaint Management – assisting travelers during flight delays, insurance claims, and
hotel issues while handling complaints with professionalism and customer focus.

Junior business manager Nov 2019 - May 2021
FlaminGoS coffee shop&travel agency, Кyiv, Ukraine
1. Business Operations Management – overseeing daily processes, ensuring efficiency and high
service standards.
2. Market Analysis & Strategic Planning – researching trends, selecting optimal locations, and
assessing expansion opportunities.
3. Financial Oversight – managing procurement, budgeting, and pricing strategies to optimize costs
and profitability.
4. Marketing & Business Growth – integrating coffee and travel services, developing customer
loyalty programs, and executing promotional campaigns.
5. Team Leadership – recruiting, training, and managing staff while monitoring performance and
optimizing workflows.
6. Partnerships & Quality Control – negotiating with suppliers, ensuring timely procurement, and
maintaining service excellence.

Restaurant Administrator Jun 2019 - Oct 2019
Premier Fort Beach Hotel 4*, Sveti Vlas, Bulgaria
1. Managing Restaurant Operations – overseeing all processes to ensure efficiency and high
service standards.
2. Guest Experience & Service Quality – controlling seating arrangements, order execution speed,
and overall service quality.
3. Team Coordination – managing and aligning kitchen, bar, waitstaff, and cleaning teams for
seamless operations.
4. Event Organization & Client Communication – planning special events and maintaining direct
communication with clients.

Education and Qualifications

Bachelor's Degree in International Tourism Aug 2018 - Jun 2022
Kyiv National University of Trade and Economics, Kyiv

Sep 2025 - Jul 2025
Skills & Competencies

Strategic Planning
Process Optimization
Decision‑Making
Public Relations & Brand Representation
Team Leadership & Mentorship
Supportive Mindset
Risk & Crisis Management
Cross‑Cultural Communication
Negotiation & Persuasion
Situational Awareness
Emotional Intelligence
Attention to Detail
Multitasking
Interpersonal Skills
Customer Service Excellence
Conflict Resolution
Quick Thinking
Resilience & Flexibility
Innovative Thinking & Creativity

Hard Skills

Microsoft Office Suite
(Excel, PowerPoint, Word)

Google Suite

CRM & ERP Systems
First Aid & Medical
Assistance

Meta Suite

My motivation&Career Goal

I am driven by the power of communication, leadership, and the ability to bring people and ideas
together to create meaningful results. Throughout my career, I have thrived in
dynamic, fast‑paced environments, where strategic thinking, adaptability, and strong interpersonal
skills are key to success. Whether managing international projects, coordinating teams, or building
cross‑cultural partnerships, I am always inspired by the challenge of creating efficient processes and
fostering collaboration.
Having gained experience in both aviation and international business, I have developed a unique
perspective on leadership, problem‑solving, and global market dynamics. Now, I am eager to
apply this expertise in a managerial or coordination role, where I can
lead teams, streamline operations, and drive international communication strategies forward.
My long‑term goal is to grow into a high‑level leadership position, where I can
shape business strategies, drive innovation, and contribute to large‑scale international projects.
I thrive on challenges, see change as an opportunity for progress, and am always ready to take on
new responsibilities that push me to grow.
I believe that
true leadership is not just about managing processes, but about inspiring people, fostering trust, a
With this mindset, I am ready to take the next step in my career and contribute my skills, experience,
and passion to a company that values growth, innovation, and global impact.