Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/12979312/

Досвід роботи

Configuration and Implementation Specialist

з 11.2020 по 05.2023 (2 роки 7 місяців)
BCDtriptech, Київ (IT)

• Configured and implemented a complex business travel booking platform (flights, hotels, car rentals) for corporate clients;
• Analyzed client requirements and customized system settings, ensuring alignment with product policies and business objectives;
• Managed daily system configurations, focusing on workflow setups and integrations specifically designed for corporate clients in the business travel sector;
• Collaborated with cross-functional teams, including development, support, and client success, to resolve system issues and enhance platform performance;
• Managed daily communication processes with European and American colleagues, coordinating projects, sharing best practices, and ensuring high-quality service delivery.
• Configured and implemented a complex business travel booking platform (flights, hotels, car rentals) for corporate clients; • Analyzed client requirements and customized system settings, ensuring alignment with product policies and business objectives; Managed daily system configurations, focusing on workflow setups and integrations specifically designed for corporate clients in the business travel sector;
• Collaborated with cross-functional teams, including development, support, and client success, to resolve system issues and enhance platform performance;
• Managed daily communication processes with European and American colleagues, coordinating projects, sharing best practices, and ensuring high-quality service delivery.

Beauty Stylist/Studio Owner

з 09.2017 по 11.2020 (3 роки 3 місяці)
Edith Beauty Corner, Київ (Краса, фітнес, спорт)

• Maintained and provided consultations on hairstyle and makeup decisions and services to a diverse clientele.
• Educated clients on optimal hair and skincare products, ensuring recommendations aligned with their specific hair types and personal preferences.
• Provided personalized recommendations and lessons to clients.
• Opened and managed my beauty studio.
• Maintained and updated client payment records, contributing to seamless financial management and transparency.
• Ensured client satisfaction by delivering high-quality salon services.
• Organized and executed special events that elevated the client experience and showcased salon offerings, further promoting services.

Customer Service Manager

з 12.2016 по 08.2017 (9 місяців)
Personal Shopper London, Київ (Роздрібна торгівля)

• Supported customers with placing orders and making payments via phone, online, or in person.
• Helped customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Reported customer issues, supply shortages, and inferior products to management immediately.
• Engaged with customers and ensured any special instructions were followed.
• Collaborated with store departments to ensure efficient service delivery.
• Analyzed and reported product malfunctions (for example, by testing different scenarios or impersonating users).
• Coordinated the creation of digital content via eBay, Amazon, Instagram, and Facebook.

Освіта

КНУ ім. Тараса шевченка

Переклад з англійської та італійської, Київ
Вища, з 2012 по 2018 (6 років)

Додаткова освіта та сертифікати

Project Management Choice31

2024, 3 місяці
Сертифікат

Знання і навички

• Уміння аналізувати
• Управління ІТ-проєктами
• MS Excel
• Miro
• Jira
• Confluence
• Уміння працювати в режимі багатозадачності
• Маркетингові дослідження
• Аналітичне мислення
• Agile

Знання мов

• Англійська — вище середнього
• Італійська — вище середнього