Особисті дані приховані

Ruslan
Dychko
CONTACT ME ABOUT ME
Motivated and detail-oriented Technical Customer Support
[відкрити контакти](див. вище в блоці «контактна інформація») specialist with multilingual capabilities and a solid
understanding of digital support tools. Experienced in
[відкрити контакти](див. вище в блоці «контактна інформація»)
working with platforms such as ServiceNow, Power BI,
Helsinki , Finland Zendesk, and Microsoft Office Suite. Known for excellent
communication skills, adaptability, and a customer-focused
approach. Ready to learn and grow within an international
remote team.

DIGITAL SKILLS WORK EXPERIENCE
Ukraine
Genesis Company November 2020 -
Zendesk
Customer Support Specialist August 2022
ServiceNow Provided exceptional customer service in English, resolving
inquiries and technical issues via phone, email and chat for
Microsoft Office
over 100 customers daily.
(Excel, Word, - Processed customer feedback in English, identifying trends
PowerPoint) and offering actionable insights to improve product and
service quality
Console tools Assisted English-speaking clients with troubleshooting
product issues, delivering clear, concise, and empathetic
Solid support to ensure customer satisfaction
Handled complex cases and escalations, collaborating with
LANGUAGES SKILLS technical teams to find timely solutions and ensure smooth
resolution of customer problems
Ukrainian: Native
Education & Certifications
Russian: Native September 2015 -
Bachelor's Degree in
English: B2 - Independent International Relations June 2019
user (spoken interaction) Lviv University of Business and Law
Polish: B2 - Independent user
Key Strengths
(spoken interaction)
Strong interpersonal and problem-solving skills
Fast learner, eager to develop technical knowledge
Able to work effectively in multicultural and multilingual
environments
Experience using digital tools for remote work and
technical support