Dmytro

Dmytro Yehorov
Young and ambitious professional with 5+ years of experience, that strives on improving
department efficiency and is looking for a new long-term project to build their life around

[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Lviv, Ukraine

EDUCATION
K. D. Ushinsky South Ukrainian National Pedagogical University
Bachelor`s degree in History and Education August 2025

WORK EXPERIENCE
Pharmbills
Field team Dispatch \ Service coordinator Nov. 2021 to Mar. 2025
• Middle management position where my main responsibilities were:
• Triage of intake requests along with escalation requests from all other divisions.
• Creating a schedule for a team of on site technicians including optimal route creation and
all associated logistics based on triage, clients needs and requests as well as our techs
capabilities.
• Project management work to install and implement new infrastructure \ hardware \ cloud
based solutions and any and all other tech solutions the client might want or need.
• Direct communication with clients over phone and email to resolve any underlying issues
they might be having ass well as to provide support and de-escalation of a conflict situation
if necessary.
• Finding and implementing solutions within the team to improve efficiency of any particular
process.
• Training new hires as well as retraining colleagues to new positions.

Sales team Customer service representative Jul. 2021 to Nov. 2021
• Worked closely with multiple different sub-departments of our sales team, including but not
limited to: Procurement, Shipping, Project managing, Client relations management and the
Sales team respectively.

Remote team Dispatch \ Service coordinator Feb. 2021 to Jul. 2021
• Middle management position where my main responsibilities were triage of intake requests
based on urgency and severity of issues along with creating and adjusting an appropriate
schedule for my team of remote technicians. At the same time I was also asked to train new
hires plus retrain colleagues to new positions.

Customer service representative Jan. 2020 to Feb. 2021
• Position I started my tenure at the company with. Main responsibilities were taking and
processing calls and emails. Intake position

Nova Poshta (postal service company, logistics)
Cashier \ Loader Aug. 2019 to Jan. 2020
• Front desk Customer support \ Back end Logistics

SKILLS

Leadership Attention to detail Adaptability
Multitasking Problem-Solving Communication