Olena

Olena Nechyporuk
Date of birth: October 25, 1988
Nationality: Ukrainian
Marital Status: Single

Contact details:
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Address:
Kulykiv, Lviv oblast, Ukraine

Employment:

August 2019 – May 2025
Azadea Group (MANGO and BOGGI Shops), UAE Abu Dhabi - Sales associate

- Greet customers, offer assistance and serve them in order to ensure their needs are answered in
a timely manner and in compliance with quality and customer service standards.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and
shelves are in alignment with the brand's image and coordination standards.
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting
alternatives and following up on customers' requests.
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
- Handle cash register and transactions with the customers in an effective and accurate manner as
required.
- Take accurate measurements for any needed alteration, assign price according to set price list
(when applicable) and coordinate needed alterations.
- Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock
keeping preventing security risks and thefts by performing physical and electronic inventory as
required, reporting broken alarms, incidents, suspicious activities.
- Handle returns of merchandise.

April 2018 – May 2019
Jumeirah Group, UAE Abu-Dhabi – SPA Receptionist

- Provide guidance to clients on the procedures at the spa.
- Answer telephone calls, provide accurate information to clients and make an appointment for spa
treatment.
- Introduce new beauty products to clients and educate them on their uses and benefits.
 - Keep clients updated on currently available promotions and discounts in services offered.
- Process payments from clients for services ordered from the spa
- Keep register of long and existing clients for them to enjoy benefits given to loyal customers
- Open and close the spa at the appropriate time.
- Assist in developing promotional events, which focus on increasing the clientele of the spa.
- Manage the visitor register to keep record of people who visit the spa on a daily basis.
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.

April 2016 – February 2018
Oceania Cruises (Cruise Ship), USA – Receptionist

- Settling all administrative jobs as per company's directives.
- Following up on guests' requests that have been handed to the front desk.
- Co-responsible for the entire front desk area.
- Organizing and ensuring the realization of efficient and smooth check-in and check-out
procedures.
- Implementing and maintaining the company's standards within the front desk department.
- Preparing reports as requested.
- Maintaining a correct flow of information.
- Correctly handling all equipment within the front desk area, especially all IT devices.

May 2013 – February 2016
Beauty Salon, Ukraine Kherson – Personal assistant

- Acting as a first point of contact: dealing with correspondence and phone calls.
- Managing diaries and organising meetings and appointments.
- Booking and arranging travel, transport and accommodation.
- Organising events and conferences.
- Reminding the Manager of important tasks and deadlines.
- Typing, compiling and preparing reports, presentations and correspondence.
- Managing databases and filing systems.
- Implementing and maintaining procedures/administrative systems.
- Liaising with staff, suppliers and clients.
- Collating and filing expenses.
- Conducting research on behalf of the manager.

Education (2005 – 2012):

Kherson National Technical University, Ukraine
Bachelor degree of Hospitality management, Tourism and resort servise

Languages:

English (Advanced)
Ukrainian (Native)