Зінаїда

Zina Robert
HR SSC Operations Specialist | Operations Support | Documentation | Data Quality | HRIS
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Prague

SUMMARY SKILLS

Operations specialist with over 5 years of experience supporting service HR Operations Employee Lifecycle Support
delivery, process documentation, and data accuracy in multinational
environments. Assisted with knowledge-gathering activities, gathered and
reviewed process information, documented workflows, supported SLA-driven HR Transaction Processing
operations, and used critical thinking to improve transition readiness through
structured knowledge transfer and process standardization. Employee Inquiry Management HRIS

EXPERIENCE Workday SAP SuccessFactors

Business English Excel Word Outlook ServiceNow
Freelance 01/2025 - 04/2026 France
• Teaching business english for enterprise in France.
Employee Inquiries HR Reporting

HR Data Analyst
Carrier 10/2021 - 08/2024 Prague
Data Audits GDPR Knowledge Base

• Supported HR shared services for Workday processes across multiple
countries and 1,000+ employees, ensuring accurate transaction processing Work Instructions Training Materials
and timely service delivery.
• Reviewed employee requests and supported managers and HRBPs with Shared Services Multinational Environment
process guidance, while assisting 10+ new team members through training
and knowledge transfer. ITIL Familiarity Microsoft Windows
• Documented SOPs and knowledge materials that improved process
consistency, standardization, and service continuity.
• Verified large-scale employee and organizational updates with 99%+ Mac OS RFP Exposure
accuracy, supporting reliable downstream processing and data quality.
Directed Workload Support
People Operations Specialist
Johnson & Johnson 04/2021 - 09/2021 Prague
• Acted as the primary contact for leave and absence queries in the French PROJECTS
market, providing timely and accurate support to employees and managers
in line with HR policies and procedures. Cross-System Payroll Validation Filter
• Maintained high accuracy across employee cases and HR operational (Carrier)
workflows, contributing to dependable service delivery and process • Led collaboration with IT and Payroll teams to
compliance. review and verify mass salary upload controls,
• Coordinated with HR and Payroll teams to resolve employee lifecycle and supporting documented process improvements
leave-related issues, ensuring smooth cross-functional execution. and stronger data quality before processing.
• Supported process improvement initiatives that increased operational
efficiency and improved the employee support experience.
CERTIFICATIONS
Global HR Data Entry Specialist Human Resource Diploma
ADP 11/2019 - 08/2020 Prague Center of Excellence
• Maintained data integrity between SuccessFactors and SAP, ensuring
accurate employee records and reliable HR system updates across global Diploma in French Language (C1 Level)
operations. University of La Rochelle
• Investigated and resolved HR data discrepancies, supporting audit
readiness, data quality, and accurate downstream processing.
• Supported system implementation and data migration activities by LANGUAGES
validating employee records and helping ensure smooth transition English Fluent
execution.
• Built a reputation for detail-oriented execution and reliable support in high- French Proficient
volume, process-sensitive environments.
Czech Intermediate
EDUCATION
Ukrainian Native
Master's Degree, English Language Philology
Kiev National Linguistic University Russian Native
2003 - 2008
INTERESTS

Psycho-Neuroscience

Literature

Art

Technology