Михаил

Mykhailo Aheiev
Allstedter Str. 5, Germany | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Profile
Dedicated and service-oriented Customer Support Specialist with over 2 years of experience helping customers, resolving inquiries quickly, and maintaining high satisfaction levels. Skilled in email, live chat, and phone support, with a strong focus on problem-solving and building positive client relationships. Adaptable, reliable, and motivated to contribute to a customer-focused team.
Skills
• Customer service and client communication
• Problem-solving and conflict resolution
• CRM systems and ticketing tools (Zendesk, Freshdesk basics)
• Strong written and spoken English
• Multitasking and prioritization
• Fast learner and team player
• Attention to detail and empathy
Professional Experience
Customer Support Specialist – BrightConnect Ltd
Remote (English-speaking market) | March 2023 – March 2025
- Provided first-line support via live chat, email, and phone for a SaaS (Software as a Service) platform.
- Resolved 90% of customer tickets within 24 hours.
- Assisted with account issues, troubleshooting login problems, and guiding users through system functionalities.
- Documented customer feedback and contributed to product improvement discussions.

Customer Service Representative – NovaRetail Services
Remote (English-speaking market) | September 2022 – February 2023
- Handled customer inquiries for an international e-commerce retail platform.
- Processed returns, refunds, and product information requests with professionalism and efficiency.
- Maintained high customer satisfaction ratings through effective communication and problem resolution.

Education
Customer Support Training Course
Completed Online (International program), 2022
(Certification in Customer Service Excellence)
Languages
• English – B1 (Intermediate)
• German – A2 (Basic)

References available upon request.