Anastasiia

Anastasiia Sarafyn
PROFILE
I am hardworking and responsible professional with extensive experience as a
Customer Support Representative and English teacher. I am a solid team player with
an upbeat, positive attitude and proven skills in establishing client relationships. I
am motivated to maintain customer satisfaction to the company’s success.

WORK EXPERIENCE
PERSONAL
Customer AI Agent MAY 2024 - PRESENT
[відкрити контакти](див. вище в блоці «контактна інформація») Uniwell
Responsible for quality control of a chatbot handling customer
[відкрити контакти](див. вище в блоці «контактна інформація») inquiries.
Assessed chatbot responses, categorizing them as correct or
Ukraine, Rivne incorrect, identifying errors, and highlighting areas for improvement.
Analyzed chatbot performance and generated detailed reports with
recommendations for enhancement.
EDUCATION Collaborated with developers to optimize chatbot functionality and
improve overall user experience.
Sep 2018 - Jun 2022
Customer Support Representative JUN 2023 - MAY 2024
NATIONAL UNIVERSITY OF
Uniwell
OSTROH ACADEMY,
Ostroh, Ukraine Handling customer inquiries via emails and chats, and responding to
complaints.
Bachelor of Philology. English
Gathering customer feedback and giving ideas to improve internal
and French, including translation procedures and flow.

LANGUAGES Customer Assistant SEP 2022- MAY 2023
The Co-operative Food, Gloucester, United Kingdom
I helped British people choose products, provided quality information
English C1 about products, and served customers. In addition, I supervised the
French B1 delivery of products to the store.
Ukrainian Native
Customer Support Representative JAN 2021 - AUG 2022
LabQ, Ukraine, Rivne
I worked for a medical laboratory that is located in New York, USA. I
provided information to clients through phone calls, chats and e-mails.
English Teacher JUN 2020 - OCT 2021
Online School “Justkids”
I tutored students in one-to-one and small group sessions to progress
learning.

SKILLS
Attention to details
Leadership
Proficiency with Microsoft Office and Excel
Conflict management and resolution
Foreign Languages