Дмитро

DMYTRO KASHUBA
Motivated and detail-oriented individual eager to start a
career in customer support. Strong problem-solving
skills, ability to quickly learn new technologies, and
excellent communication skills.

CONTACT EXPERIENCE
Crew Member – McDonald's
Phone August 2021 – April 2023
[відкрити контакти](див. вище в блоці «контактна інформація») Provided excellent customer service in a fast-paced environment.
Assisted customers with orders, payments, and inquiries.
Worked efficiently as part of a team to maintain smooth
Email
operations.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Support service manager – Soft Serve 10
May 2023 – May 2024
Telegram
Managing Support Operations
@dima_less_than
Quality Control & Customer Satisfaction
Team Management & Training
SKILLS Handling Customer Issues
Using CRM system
Networking fundamentals
Warehouse Associate – OPTIMA PHARM
Customer service and September 2024 – April 2025
communication
Received, inspected, and distributed medical supplies
Ticketing systems according to regulations.
(basic knowledge) Ensured proper storage and order fulfillment for shipments.
Worked collaboratively to maintain efficient warehouse
Strategic planning operations.

Process Improvement Apple product reseller – Bigmag
May 2025 – August 2025

LANGUAGES Actively searched and contacted sellers on OLX
to buy used Apple devices (iPhone, MacBook, iPad, etc.).
Ukrainian - native Negotiated the best possible prices to ensure
English - Upper- high profit margin for the company.
Intermediate Lite Assessed the condition of each device before purchase.
Communicated with clients via phone and chat using
EDUCATION IP telephony tools.
Kept all deals and customer data organized using a CRM system.
Bachelor’s Degree in Law
Helped grow company inventory by closing 10–15+ successful
2020 - 2024 deals weekly.
Lviv National University of Veterinary Medicine
and Biotechnologies named after S.Z. Gzhytskyi,
Lviv