Особисті дані приховані

KAMENKOVA
TETIANA
Senior Office Manager / Administrator

Contact Info Professional Experience
2025 Office Manager
Phone – Squad Ukraine (prev.Ring Ukraine)
[відкрити контакти](див. вище в блоці «контактна інформація»)
leading cooperation with office vendors and service providers
Email on all levels (tenders, documents review, reviewing and
[відкрити контакти](див. вище в блоці «контактна інформація») proceeding payments, coordinating works on-site);
initiation and implementation of improvements of office
City procedures, workflows within my team as well as cross
Kyiv, Ukraine
department cooperation;
organization of team revocations within and between offices;
launching and closing office locations (administrative part);
Education assistance in the preparation and management of office
budgets, expenses, and invoices that will benefit both the
Bachelor 2010 - 2014 company as well as the office workers;

National Pedagogical Dragomanov assistance in organizing office events (both for co-workers and

University (technology and design) external guests);
interaction with internal company teams (office infrastructure
changes and benefits negotiation / implementation);
Master 2014 - 2015 organizing tracking and ordering processes of all office supplies
National Pedagogical Dragomanov via contractors and ensuring all office needs are met in a timely
University (technology and design) manner;
processing incoming and outgoing correspondence.

Skills 2019 Customer Support Agent
– Ring Ukraine
Customer Oriented 2018
proving timely and effective assistance to customers via
Adaptability emails and live chats;
resolving customer inquiries, issues, and complaints, ensuring
Attention to Detail
a high level of satisfaction;
Negotiation Skills providing all required product or service information,
troubleshooting guidance, and technical support;
Conflict Resolution
collaborating with other departments to resolve complex or
Teamwork escalated issues;
staying updated on product knowledge, company policies, etc.
Fast Learner
to be on the same page as the customers or be able to inform
them on the changes if necessary.

Languages 2018 Receptionist
- Co-Working “Bazis”
2018
answering and forwarding all incoming calls;
English (B2)
sending, receiving and sorting correspondence;
deliveries management;
Ukrainian (Native)
daily update of company's social network pages;
Turkish (A1) greeting the clients and presenting the spaces;
organizing basic office services (cleaning, food deliveries,
cooperation with contractors, etc.).