Jennifer

Jennifer Chinenye Ekeh
Coimbra 3000-292

925985917

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Customer Service Representative bringing top-notch skills in oral and written communication, active
listening and analytical problem-solving skills. Enhances customer experiences by employing service-
oriented behaviors, understanding customer desires and providing customized solutions to build
loyalty.

Skills

Complaint resolution
Report preparation
Sales expertise
Inbound and Outbound Calling
International sales support
Technical Support
CRM
Administrative support
Professional telephone demeanor

Work History

2023-10 - Current Technical Support
TELEPERFORMANCE (Insulet), Remote
Assisted customers with technical support inquiries...
Resolved technical support inquiries per day.
Installed and provided technical support for a device.
Provided product and technical support to customers.
Assisted clients with technical support issues and general inquiries.
Performed technical support and troubleshooting services to optimize system
performance.
Offered technical support and troubleshot issues to enhance the device
functionality.
Provided helpful, informative technical support to customers on product
usage .

2023-03 - 2023-09 Sales Advisor
 FOUNDEVER (Intuit), Remote
Assisted customers with after-sales support, resolving issues quickly and
maintaining high satisfaction levels.
Handled difficult situations professionally by addressing customer complaints
and finding mutually beneficial solutions, preserving long-term relationships.
Increased sales by establishing rapport with customers and identifying their
needs.
Conducted regular follow-ups with clients, ensuring continued satisfaction
and generating future business opportunities.
Exceeded sales targets consistently through effective product
demonstrations and persuasive communication skills.
Listened to customer details and offered matching solutions to meet wide
range of requirements.
Utilized CRM software to manage customer accounts and track
performance metrics.
Managed customer accounts to secure customer satisfaction and repeat
business..
Achieved or exceeded company-defined sales quotas

2022-03 - 2022-07 CLINIC ASSISTANT
Alliance Hospital
Maintained adequate stock of medical supplies, equipment and forms in
clinical areas
Prepared examination rooms at start of shift and executed quick turnovers
between appointments
Set appointments for patients and reached out to reschedule appointments
due to provider availability
Coordinated patient movements through clinic from waiting areas to
examination rooms and phlebotomy stations
Assisted with documenting clinic activities and updated medical records
Replenished spaces with fresh linens for clinic use
Helped front desk staff register and process patients.

2021-06 - 2022-02 TECHNICAL SUPPORT
Lifecell Communications
Remedied issues quickly and within parameters of company-mandated
policies and procedures
Asked open-ended questions to determine which products or services would
be best fit for customer's needs
Provided online demonstrations to educate customers on product features
and online help resources
Handled inbound customer chat conversations from various websites
Worked closely with each customer to carefully resolve issues within timely
fashion
Cultivated relationships with new customers and maintained good
partnerships with existing clients.

2019-03 - 2020-05 CUSTOMER SERVICE REPRESENTATIVE
 Investment Pro
Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns
Recorded account information to open new customer accounts
Updated account information to maintain customer records
Used company troubleshooting resolution tree to evaluate technical
problems and find appropriate solutions
Offered advice and assistance to customers, paying attention to special
needs or wants.

2017-06 - 2018-08 ENGLISH TEACHER
Preply
Prepared and implemented lesson plans covering required course topics
Administered assessments and standardized tests to evaluate student
progress
Cultivated relationships with parents for complete support network
Planned coursework to introduce students to important literature
Established appropriate deadlines and provided complete instructions for
reading assignment and homework
Kept classroom organized, clean and safe for students and visitors
Adapted lesson plans and curricula to student interests, increasing GPAs and
student engagement
Supported student skill development in alignment with personal and
academic goals.

Education

2023-07 MBBS: Medicine
Ivano-frankivsk National Medical University