- Файл
Auguster
Customer service manager
- Розглядає посади:
- Customer service manager, Customer support representative, Sales representative
- Вік:
- 31 рік
- Місто проживання:
- Вінниця
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13610782/
Завантажений файл
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Email: [
Ready to Work: Remotely
PROFESSIONAL SUMMARY
Results-driven Office Administrator with strong problem-solving skills, exceptional
communication abilities and a customer-focused approach. Adept at personnel management,
customer service and office operations. Proficient in ICT, Microsoft Office and business
reporting. Passionate about optimizing business operations and enhancing customer
experience in a reputable global organization.
CORE SKILLS & COMPETENCIES
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) & Google Suite
Strong oral and written communication skills
Excellent office management and administrative expertise
Strategic planning and organizational skills
Customer service and client relations management
High level of accuracy and attention to detail
Ability to multitask in a fast-paced environment
Analytical thinking and problem-solving
Discretion and confidentiality in business operations
Adaptability to industry trends and technology advancements
EDUCATION
B.Sc. Mass Communication
Second Class Upper Division, Novena University, Delta State, Nigeria (2017)
PROFESSIONAL EXPERIENCE
Customer Service Agent | VAT Shipping (Remote, USA) | Jul 2020 – Feb 2025
Job Responsibilities:
Conduct outbound calls to existing customers, promoting new products and services,
increasing upsell revenue by 20%.
Address customer inquiries, resolve issues, and provide detailed product information,
improving customer satisfaction ratings by 15%.
Consistently meet and exceed weekly and monthly call quotas, earning recognition as
a top-performing team member.
Collaborate with cross-functional teams to analyze customer feedback and contribute
to product improvement initiatives.
Chat Specialist/Account Manager | ProParcel Logistics | Mar 2018 – Jun 2020
Job Responsibilities:
Managed client communications via chat, email, and phone, ensuring prompt and
professional responses.
Assisted potential clients by providing product and service information, guiding them
through the decision-making process.
Maintained accurate records in the CRM system, tracking customer interactions and
ensuring follow-ups.
Worked closely with internal teams to resolve customer issues and improve service
delivery.
Supported customers with logistics-related inquiries, offering personalized solutions
and upselling relevant services.
Ensured high customer satisfaction by addressing concerns efficiently and proactively
identifying their needs.
Pre-Qualification Specialist | Outsource Global | Sep 2016 – Jan 2018
Job Responsibilities:
Handled high-volume inbound and outbound calls, assisting American citizens in
qualifying for social security disability benefits.
Accurately documented claimants' details, ensuring 100% compliance with company
data entry standards.
Successfully transferred qualified applicants to specialists, boosting application
completion rates by 30%.
Provided expert guidance on eligibility requirements, enhancing the overall customer
experience.
Administrative Officer (Intern) | TOTAL E&P, Nigeria | Aug – Aug 2016
Job Responsibilities:
Managed external communications with clients and internal stakeholders,
streamlining workflow efficiency.
Assisted in office administration and documentation, improving record
management efficiency.
Assisted in HR functions, including staff coordination and training assistance.
Contributed to internal process optimization and compliance tracking.
Supervised administrative staff and field personnel, ensuring timely project tracking
and reporting.
ADDITIONAL INFORMATION
Fluent in English
Passionate about customer relations and business process optimization
Committed to continuous learning and professional development
Інші резюме цього кандидата
Розглядає посади: Logistics manager, Sales manager, Call center operator, ще 2 посади
Дистанційно
Повна зайнятість, неповна зайнятість
- Call manager, Pro-pass Logistics, 3 місяці
- Dispatcher, A1 Logistics, 1 рік 2 місяці
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