William

WILLIAM ANWAN t.me/Mr_wills1845

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Customer Care/
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Sales Representatives
(REMOTE ONLY)
Abuja, Nigeria

PROFILE
Highly motivated and results-oriented sales representative with 5 years of experience, Exceeding sales targets
by average percentage consistently. Proven ability to build strong relationships with clients, satisfy client's
request, inquiries and complaints. Seeking a challenging position to leverage sales expertise and customer care
services, contributing to organizational growth.

EDUCATION PROFESSIONAL EXPERIENCE
Nexford University Customer Care Representatives
BUSMANITY NATIONWIDE CHARTER BUS.COM | 2021 - 2024
BBA in specialization in 360 marketing
Completed - 2019
Created bus reservations for individuals, groups and companies.
Cross River University of Technology Created invoices and quota for each trip booked.
Resolved problems and provided services through live chat and
B.eng in mechanical engineering emails.
Completed - 2016 Using our CRM system to provide information about the services
we render
Made outbound calls and also received inbound calls concerning
SKILLS trips

Sales and Business Development Sales Representatives
Customer Relationship Management DANGOTE GROUP | 2018 - 2020
Logistics and Distribution
Detail-oriented and able to handle Exceeded sales quotas by 25% for three(3) consecutive quarters,
multiple tasks simultaneously resulting in increased revenue.
Data Analysis Developed and maintained strong relationships with existing
Communication and Presentation Skills and new clients, exceeding customer satisfaction expectations.
Inventory Management Conducted product demonstrations and presentations,
Marketing and Communications effectively communicating product features and benefits to
Advanced English Proficiency secure sales.
CRM Software Proficiency (Zendesk, Prepared sales reports and analyzed customer data to identify
PipeDrive) trends and develop targeted sales strategies.
Proficient in Microsoft Office, Linux,
Google Workspace and Zoom VOLUNTEER EXPERIENCE
AIESEC - Nigeria
CERTIFICATIONS
MARKETING AND COMMUNICATIONS TEAM LEAD | 2017 - 2018
Professional Sales Person
Certification(offered by the Sales Led a team of 20 volunteers in developing and executing
Management Association [SMA]) marketing and communication strategies to promote the SDG 17
Certificate in customer care service goals.
(udemy.com) Collaborated with other teams within AIESEC to ensure
consistent messaging and brand awareness.
Organized and facilitated workshops on marketing and
communication skills for team members.