Ксенія

Kseniia Levchuk
2626 St. John’s street, BC, V3H 2B6 | 778-918-7956 | [відкрити контакти](див. вище в блоці «контактна інформація»)

Proactive and dedicated Community Manager with experience in customer service, operations support, and administrative assistance. Known for delivering outstanding client service, maintaining confidential databases, and collaborating effectively with cross-functional teams to meet business goals. Demonstrated success in event coordination, CRM management, and digital engagement. Passionate about community building and skilled in creating organized, efficient systems to support operational growth.

SKILLS
•Community & Customer Service: Bilingual in English and French, with proven experience in customer support, issue resolution, and upselling.
•Event & Operations Management: Skilled in coordinating events, managing facilitators, and streamlining processes for seamless operations.
•Digital Marketing & Engagement: Knowledgeable in social media platforms and Google Analytics to drive community engagement.
•Administrative & Technical Abilities: Proficient in Microsoft Office Suite, Adobe, WordPress, Slack, SAP, CRM, Cognos, and Zoom.
•Financial & Business Analysis: Experienced in financial modeling, reporting, and KPI analysis to support business decision-making.

WORK EXPERIENCE
Fisher Scientific Canada, Remote - Bilingual Customer Service Representative
NOV 2022 - PRESENT
• Manage daily client communications in English and French, processing orders, troubleshooting, and providing solutions under high-pressure conditions.
• Contributed approximately $22,000 in extra revenue in 2024 by recommending alternative products and upselling.
• Achieved a 96% Quality Monitoring score by consistently resolving issues effectively, maintaining customer satisfaction, and adhering to company protocols.

Kseniia Levchuk
2626 St. John’s street, BC, V3H 2B6 | 778-918-7956 | [відкрити контакти](див. вище в блоці «контактна інформація»)

BPO company MSV Multicall, Remote (Lviv, Ukraine) – Administrative Assisstant
May 2019 – July 2022
• Provided comprehensive support to team leaders, handling calendar management, meeting coordination, and document organization to facilitate efficient team operations.
• Created and maintained a streamlined eFile system for board members, ensuring secure access to sensitive documents and supporting organizational transparency.
• Assisted with organizing virtual and in-person events by coordinating schedules, preparing materials, and managing team communications.
• Supported volunteer coordination by developing and maintaining a clear process for assigning roles and responsibilities, ensuring smooth event execution and high volunteer satisfaction.
• Managed confidential information and adhered to data security protocols, ensuring compliance with privacy standards.

VEO WORLDWIDE SERVICES (Lviv - Ukraine, Iasi - Romania, Laval - France) - Business Controller
April 2017 - April 2019
• Collaborated with business leaders to analyze financial indicators, improve KPI alignment, and support budgeting and forecasting.
• Produced detailed financial reports and maintained performance statistics for key departments, helping drive data-informed decision-making.

NESTLE Business Services (Lviv, Ukraine) - Buyer Support Services Specialist
May 2016 - April 2017
• Worked closely with Strategic Buyers team to support ongoing activities and identified areas of improvement
• Supported negotiation process with predefined suppliers using on-line tools, prepared request for information proposal
• Prepared periodic and on demand reports, graphs and analytics concerning suppliers, spends, contracts, etc.
• Set up e-surveys online, followed up with stakeholders and generated final reports or scorecards

EDUCATION
National University of Zaporizhia
SEP 2008 - JUNE 2013
Master’s degree in Philology, Foreign Languages (French language and literature, English language)