Muhammad

Muhammad Bilal
[відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: https://t.me/Aks_15

Profile
Motivated and Highly skilled professional looking for leading role of
Quality control or Team leader, with experience of more than 4 years in
betting and gambling sites, adept at fostering effective communication,
analytical problem-solving, and attentive listening. Passionate about
taking any challenge situation. Eagerly pursuing an opportunity to work
with a team for betterment and positive results.

Work Experience
Stormfiber
Sales person
11/2019 – 07/2020
• Generated and qualified leads through cold calling
• Managed leads by tracking and following up on them
• Conducted sales product demos via the phone and Internet
• Closed sales and meet monthly sales goals in accordance with
the development plan.
• Produced activity reports
• Attended trade shows and conferences
• Worked with Affiliate Sales to cross-generate leads
• Good spoken and written language skills

MOSTBET PAKISTAN
QUALITY CONTROL TELEMARKETING
07/2020 – 11/2021
• Listening the calls of operators each day based on my workload
• Dedicated 10–15 minutes on each call review
• Maintain at Excel file where calls were rated and marked
according to my own checklist
• For each call, detail comment was provided and shared with
operators also for their improvement in sales
• Held weekly meetings for improvement of work
 • Conducting the technical audit, and associated quality system
audit, when necessary, based on a company-approved checklist

MOSTBET INDIA
QUALITY CONTROL CUSTOMER SUPPORT
011/2021 – 01/2022

• Maintained a checklist for Cs operators.
• Use to check 50+ chats each day based on checklist
• Expert in handling the CRM for checking and evaluating
• For each evaluated chat, detail comment was provided and
shared with operators also for their improvement in sales
• Used to share list of critical errors and common mistake
summary report each week
• Held meeting every week with operators on their mistakes.
• Conducting the audit, and associated quality system audit, when
necessary, based on company approved checklist.

MOSTBET INDIA AND PAKISTAN
QUALITY CONTROL TELEMARKETING
09/2022 – 03/2023

• Analysed and validated daily calls of operators based on
standard checkpoints
• Assessment of operators' work to optimize effectiveness
• Expert in handling the CRM for checking and evaluating
• Identified areas of weakness and recommended actionable
strategies for improvement to head of department
• Mentored and guided team members, conducting regular
performance evaluations, providing feedback, and identifying
opportunities for skill enhancement, resulting in motivated and
high-performing team

MOSTBET INDIA
TEAM LEADER TELEMARKETING
03/2022 – 08/2023
• Led a team of 40 telemarketers to achieve and exceed monthly
sales targets by implementing effective sales strategies and
providing ongoing training and coaching.
 • Developed and maintained strong relationships with clients by
regularly communicating and resolving any issues or concerns in
a timely and professional manner.
• Implemented performance metrics and tracking systems to
monitor team productivity and individual performance, resulting in
an increase in overall team efficiency.
• Maintaining schedule and shifts of operators.
• Training and test of operators every week based on their
performance
• Expert in formulating the script for operators.
• Highly experienced in maintaining discipline in a team.

RAJBET INDIA
TRAINER TELEMARKETING AND SUPPORT
09/2023 – 06/2024
• Main duty was to train new hired operators of customer support
and telemarketing
• Assessment of operator's work to optimize effectiveness. And
providing them with training on different aspect of product
knowledge and sales strategies
• Preparing scripts and different presentations for operators

Skills

Checklist formulation Professional
Script formulation Professional
Communication skills Professional
Quality control Professional
Active listening Professional
Technical knowledge Professional
CRM management Professional
Team management Professional
Strengths
Building teams ▪ Empathetic listener ▪ Multitasking ability ▪ Technical
knowledge ▪ Customer-focused ▪ Excellent problem-solving ▪
Controlling ▪ Auditing

Hobbies
Capturing moments ▪ Listening music ▪ Traveling globe