Ілля

WORK EXPERIENCE
Scrum master position
2024-now

-Facilitated stand-ups, sprint planning, retrospectives, and demos.
-Promoted Scrum principles and helped resolve team blockers.
-Improved sprint visibility using Jira task boards.
-Worked with Product Owner to prioritize and refine the backlog.
-Applied insights from key Scrum resources and best practices.

Shift Team Lead

KAZACHENKO
Orangerie (horeca)
2023 – 2024

ILLIA In this position, I focus on:
-Managed team allocations to maximize efficiency
-Set up weeky cadence to track progress and expose issues in a timely manner
-Handled customers issues and concerns
I am a 4 th year student -Prepared report for managment team
majoring in Management, Customer support position
Finance and IT. My studies Beans & Brews
2022 – 2023
are connected with these
subjects. I do believe I can While in this position, I focused on:
combine my current -Coordinated support across multiple store locations, maintaining consistent service quality.
knowledge with future -Handled high volumes of inquiries and complaints, prioritizing quick, effective resolution.
-Collaborated with managers to improve service through feedback analysis.
experience and become a -Trained new staff and standardized customer communication workflows.
valuable resources for any -Created a tracking system for recurring issues to streamline support operations.
-Reported key insights and metrics to senior staff, gaining stakeholder communication experience.
company in IT indusrty
Administrator assistant
Beans & Brews
EDUCATION 2021– 2022

In this position, I focused on:
Msk in international -Prepared invoces
relations, Kharkiv University -Managed the cash register
-Mainted good stock
of economics
Projects and Achievments
LANGUAGE Achievements
• Implemented an efficient inventory and order tracking system at the coffee shop,
English B1
reducing product waste by 20%.
• Trained and onboarded over 10 new team members using well-structured
checklists and playbooks.
• Increased branch sales by 15% improving upselling scripts and improved branch
customer service.
Projects
• Simulated Scrum-based IT project: independently studied Scrum methodology,
created a mock team and managed a project with backlog, sprints, and tasks. Used
jira— shows initiative and passion for project management.
• Internal project “Quick Shift Launch”: developed an opening checklist that reduced
opening time by 30% — process improvement and time management experience.
• Completed the online course “Introduction to Agile and Scrum” (Coursera /
LinkedIn Learning) and delivered a final project — committed to continuous learning
and growth in project management.

Side Projects / Freelance Activities
• Help organize small events (birthdays, parties, home concerts) for friends.
• Running a personal blog on self-development / time management.
• Actively attending meetups and webinars about project management and IT.

Skills
Technical: Personal:
-Jira -Strong analytical mindset
[відкрити контакти](див. вище в блоці «контактна інформація») -Microsoft
-Excelent communications skills
[відкрити контакти](див. вище в блоці «контактна інформація») office/google
sheets -Capable of working under pressure-great
tg: @Illia_Kazachenko team player
-Power Point
-Canva/figma