Юлія

YULIIA CHUBUR
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)| Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Results-driven IT and Administrative Support Specialist with experience in system administration, SAP and ERP operations, and cross-functional coordination. Skilled in troubleshooting, data management, and workflow optimization. Expert at working in remote environments and supporting e-commerce and internal systems. Fluent in English, Ukrainian, and Russian.
PROFESSIONAL EXPERIENCE
Brighterly | Billing Support Agent | September 2025 – May 2026
• Manage and resolve complex billing inquiries and subscription cycles as a core member of the support team.
• Utilize Kanban methodology to organize workflows, ensuring efficient ticket movement and transparency.
• Facilitate real-time team collaboration and rapid incident response using Slack and Discord.
• Navigate and maintain customer records within the Respond platform and integrated billing systems.
• Identify and document billing system bugs to improve the overall user payment experience.
Harrods | Finance Payments Reconciliation Assistant | March 2025 – September
• Investigate failed POS transactions between Tilling and SAP CAR/ECC systems.
• Respond to chargeback requests from payment partners to prevent company losses.
• Reconcile balance sheet accounts related to chargebacks and deposits.
• Process monthly partner invoices while investigating and resolving payment discrepancies.
River Island | Admin & PA Support | August 2024 – March 2025
• Supported executives with administrative tasks, calendar management, and documentation.
• Maintained internal systems and e-commerce tools, ensuring data accuracy.
• Provided remote support and training to staff for system stability and issue resolution.
VIGO Industries Company | IT Support Manager (Remote) | July 2023 – August 2024
• Oversaw IT support operations and ERP systems, resolving 30+ technical tickets weekly.
• Maintained SAP databases and implemented secure data backups, reducing errors and downtime by 40%.
• Improved internal IT workflows to support smooth e-commerce and online transactions.
Cappagh Contractors Company | Office Administrator | October 2022 – May 2023
• Utilized WFM, Openreach, Linesearch, and Salesforce platforms to manage planning tasks.
• Created technical documentation and user manuals to improve process clarity.
• Applied Scrum methodology to task management, enhancing team productivity.
Housing and Operation Department| Land Management Specialist| September
2021 – September 2022
• Managed municipal land records and maintained land cadastre documentation in compliance with regulatory requirements.
• • Coordinated with legal teams and government authorities to resolve land disputes and ensure compliance.
• • Conducted land valuation and geographic analysis to support land allocation and development decisions.
• • Contributed to urban planning and infrastructure projects by providing legal and land management expertise.
• • Prepared official reports, documentation, and regulatory submissions for municipal authorities.
• • Collaborated with cross-functional stakeholders including surveyors, planners, and legal departments.
CORE SKILLS
• Systems & Tools: Kanban, Slack, Respond, Discord, SAP, ERP Systems, Salesforce, Microsoft Office Suite (Advanced), Google Workspace.
• Technical Support: Technical Troubleshooting, System Administration, Data Backups, Database Maintenance.
• Operations: Workflow Optimization, Payment Reconciliation, Chargeback Management, Process Improvement.
• Languages: English, Ukrainian, and Russian (Fluent).
EDUCATION & CERTIFICATIONS
• Bachelor and Master's Degree: Geodesy and Land Management | 2018–2024
• Google Professional Certificate: System Administration and IT Infrastructure Services | 2024