Volodymyr

Volodymyr Kustikov
Customer Support/Account manager

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Address Profile

Munich Hi, I’m Volodymyr, and I’m currently looking for new opportunities. I’m 22 years
old and have strong English and German language skills. This summer, I
successfully passed the telc B2 German exam, which is why I’m currently looking
for a position in German-speaking market where I can use both languages.
I already have relevant experience in this field from my previous position at
Dohop, a company specializing in online flight ticket sales. There, I gained my first
experience handling complex customer cases and working with the Zendesk CRM
system.
As for my personal qualities, I’m a friendly person who adapts quickly to new teams and environments. I’m also
good at communicating with people and finding common ground with different types of customers and
colleagues.

Experience Viola health 23.02.2025 — 01.08.2025
PM Kyiv
- manage the dev team(slack,trello,etc)
- building strong relationships with investors
- control deadlines
- stuff hunting(interviewed 7 people)

Aviacontact (Dohop) 01.04.2024 — 15.10.2024
Customer Support manager Online
- avia tikets service
- Communication with DACH clients
- Work on clients-tickets with Zendesk
- Here I'd collected Customer Support experience

Introduct.tech 25.01.2024 — 15.03.2024
trainee Fullstack dev Kyiv
- Stack: Elixir, Phoenix, PostgreSQL, Linux (Ubuntu), MOON (intern Frontend-Framework)
- It was a Gambling company

Obrisoft 15.10.2023 — 17.12.2023
PM(Intership) Lviv/hybrid
2 month intership in PM role(leaded team of 4 developers: 2 frontend, 1 backend and ui/ux). Key tasks:
managed Trello, contacted with clients, created milestones for team etc.

Education KSE - Kyiv school of economics 01.09.2024 — 31.06.2025
Software Engineering and Business Analyst (not completed)

Skills English b2 Physics Olympiad winner Deutsch b2 (telc)