Tetiana

Tetiana Kulbaka
Business English Trainer
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PROFESSIONAL SUMMARY

Business English trainer with 5+ years of experience in ESP teaching and an HR background in international companies. I hold a degree in ESL pedagogy and studied at a US university (GPA 3.95, Summa Cum Laude). I specialize in preparing professionals for real workplace communication, including CV writing, interview preparation, business negotiations, and presentations. My background in L&D, customer service, and intercultural communication enables a practical, results-oriented approach in training.
WORK EXPERIENCE

Business English Trainer (Self-employed)
Freelance | Aug 2020 – Present | Online
• Designing and delivering specialised ESP courses based on industry-specific communication needs
• Working across all aspects of business communication: meetings, negotiations, persuasion, conflict situations, and professional correspondence
• Focusing on real-world applications to ensure immediate workplace transfer of skills
• Preparing professionals for job searches: CV writing, cover letters, and interview training in English
• Running group sessions focused on workplace fluency and confidence in professional discussions

Guest Services Associate
Holiday Inn, InterContinental Hotel Group | Feb 2024 – Sep 2024 | Toronto, Canada
• Greeted and assisted an average of 50+ guests daily ensuring a welcoming atmosphere
• Reduced average check-in time by 20% through process improvements
• Resolved guest inquiries and complaints with a 95% satisfaction rate, contributing to positive online reviews and customer retention

People & Culture Associate
Alexander Mann Solutions | Jun 2022 – Mar 2023 | Zagreb, Croatia
• Facilitated an Intercultural Communication workshop for 10 employees
• Designed materials and led a Manager Performance Review workshop for 50 employees
• Facilitated a Conflict Resolution workshop for a team of 5 employees
• Designed and coordinated employee training and development programmes; supported performance management and engagement

Talent Development Associate
FOREO d.o.o | Jun 2021 – Sep 2021 | Dubrovnik / Zagreb, Croatia
• Assisted in organizing employee training and development programs
• Supported performance management processes
• Coordinated employee engagement activities
• Designed rewards and recognition programs
EDUCATION

BS Hospitality Management
Rochester Institute of Technology, NY, USA | Sep 2018 – May 2022 | Dubrovnik, Croatia
• GPA: 3.95 / 4.00 — Dean’s List all four years
• Graduation Honours: Summa Cum Laude
BA Teachers of English as a Second / Foreign Language
Zhytomyr Pedagogical State University | Sep 2014 – Jun 2018 | Zhytomyr, Ukraine
• Graduation Honours: Summa Cum Laude
LANGUAGES

English — Full Professional (C1+) Ukrainian — Native Croatian — Full Professional German — Limited Professional