Serhii

Customer support representative

Розглядає посади:: Customer support representative, IT-specialist, Заступник керівника відділу, Analyst
Вік:: 24 роки
Місто:: Вінниця

Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/14099929/

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Serhii I am experienced IT professional with Upper-
Intermediate English in IT support services. Possesses
a solid foundation in SQL and a understanding of Git.
Melnyk Known for keen attention to detail, analytical thinking.
With a Bachelor’s Degree in Management, I possess
Customer Support problem-solving skills and effective time management
crucial for meeting deadlines. I excel as a collaborative
Ticket Agent team player and a leader, driven by responsibility,
competitiveness, and goal orientation. My strength are
ability and desire to learn new things, teamwork, gain
useful skills easily and apply them in my future
occupation.

Professional Experience
Archysoft, Low-code Developer
(див. вище в блоці «контактна інформація»)
09/2023 – 11/2023
(див. вище в блоці «контактна інформація») - Worked with bubble.io technology
- Worked with UI/UX Design of the website
Vinnytsia, Ukraine / Remote + Office - Created useability UI with logic using frontend and
backend workflows
LinkedIn Github Telegram
- Worked with plugins and API

JetMonsters, Customer Support Tickets Agent
Skills 04/2024 – 03/2025
Worked with the JetPlugins and WordPress
•

environment
Working with the Freshdesk, Intercom,
30+ technical tickets per day
Zendesk, Solidgate
•

Work with the Freshdesk and Intercom
•

Strong understanding of WordPress and Worked with the Git
•

Crocoblock Technical solutions using CSS
•

Resolved technical and billing chats and Everhelp, Customer Support Representative
tickets
02/2025 – 06/2025
Task-managers: Jira, ClickUP, Trello Worked with several products
•

100+ billing chats and tickets per shift
•

Good knowledge of the WEB and how it Worked with Zendesk, Solidgate, Stripe
•

works

Good knowledge of SQL
Languages
Critical thinking and Leadership

Time management and problem solving English
Upper-Intermediate (B2)
Education

Master’s Degree in Metrology and
information-measuring technology
2022 – 2023

Bachelor’s Degree in Management, Bohdan
Khmelnytsky National University of Cherkasy
2018 – 2022

Serhii

Customer support representative

Контактна інформація

Завантажений файл

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