Наталія

Natalia Boyko
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Ukraine/Ivano-Frankovsk/Kolomiia · hybrid / remote LinkedIn:
@natalia-boyko-aptif

National Vocational Training Consultant
Motivated and results-driven professional with expertise in humanitarian aid, vocational training, and protection of conflict-affected populations.
Experienced in supporting career counselling, conducting beneficiary needs assessments, and facilitating access to skills development and
income-generating opportunities. Proven track record in coordinating with local authorities, community organizations, and training providers to
deliver inclusive, accountable support. Strong background in GBV prevention, safeguarding, and feedback mechanisms (AAP/MEAL). Fluent in
Ukrainian, Polish, Russian, and English, with a collaborative and culturally sensitive approach. Eager to contribute coordination, strategic planning,
and monitoring skills to empower communities and foster sustainable employment solutions through IOM’s mission in Ukraine.

KEY COMPETENCIES
Protection Mainstreaming Humanitarian Communication &
Accountability to Affected Populations Vocational Training Support & Career
Capacity Building & Coaching Community Outreach
(AAP) Counseling
Stakeholder Engagement & Human Resources (HR)
Monitoring, Evaluation, Accountability, GBV (Gender-Based Violence) Prevention &
Coordination Experience
and Learning (MEAL) Safeguarding
Valid Driver’s License (Category
Data Collection & Reporting PSEA (Prevention of Sexual Exploitation and
B)
Abuse)

LICENSES & CERTIFICATIONS
First-time project manager -Udemy Empowered Aid: Transforming Gender & Power Dynamics in
Safeguarding Essentials - Humanitarian Leadership the Delivery of Humanitarian Aid - The Global Women's Institute
Academy (GWI)
Risk Management for Project Professionals - Udemy IASC Training on Protection from Sexual Exploitation and
Psychological First Aid for GBV Survivors and Effective Abuse (SEA) and Sexual Harassment (SH): 'Saying No to Sexual
Referrals - United Nations Population Fund (UNFPA) Misconduct' - UNHCR, the UN Refugee Agency
Plain Language for PSEA in the Ukraine Response - CLEAR English for HR intro + Grammar Verb Combinations - Polska
Global Fundacja Przedsiębiorczości
Safeguarding Matters (Eastern Europe) - Safeguarding Hub Introduction to Humanitarian Aid (UKR) - Deakin University
Eastern Europe Crisis Leadership Program - Seed - Centre Community Crisis Intelligence Community Crisis Intelligence -
for Humanitarian Leadership Humanitarian Leadership Academy
Introduction MEAL - Humanitarian Leadership Academy

EDUCATION TOOLS
Gather Google Drive
Bachelor's degree (incomplete) in
Jira Chat GPT
International Relations University of
Notion Asana
Information Technology
Microsoft Office Power BI
and Management
Trello Power Automate
2011 - 2014
Canva SharePoint

HONORS & AWARDS

Initiation of the Ombudsman's activities on refugee issues, as a member of the "Our Ombudsman" Initiative
Initiated processes for government system investigations.
A woman in the IT world. Experience of a novice Project Manager.
The article is about the power of women in the IT sphere.
Why Don't We Listen: The transformative experience of being heard
Represented problems with the humanitarian global system on the international level on the online discussion panel
with CFCF.
Mechanizmy do składania feedbacku. Jak działają i dlaczego są ważne?
Published an article on the NGO.pl portal about CFM and how it works on the global level and in Poland

REFERENCES
WILSON Kai Christian Kvale
Programme Support Coordinator
Emilie Minnick [відкрити контакти](див. вище в блоці «контактна інформація»)
Child Protection, GBV & Safeguarding Specialist, Talk to Loop Anastasyja Stelmakch
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація») Senior MEAL Officer, IOM Poland
[відкрити контакти](див. вище в блоці «контактна інформація»)
Natalia Boyko
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Rzeszów, Poland/Ukraine · hybrid /
remote LinkedIn: @natalia-boyko-aptif
PROFESSIONAL EXPERIENCE
Accountability to Affected Populations (AAP) Specialist
IOM Poland Apr 2024- Present

Designed and implemented Standard Operating Procedures (SOPs) for feedback and complaint mechanisms to ensure accountability and
responsiveness to affected communities. Coordinated AAP focal points across multiple regions and facilitated cooperation with local
stakeholders to strengthen inclusive and needs-based programming. Lead the development of community engagement tools, including
printed and digital materials, to inform and empower project participants. Delivered 13 training sessions on AAP and protection principles to
169 staff and implementing partners, enhancing institutional capacity on safeguarding and beneficiary interaction. Conducted six focus group
discussions and multiple field monitoring visits to collect qualitative feedback from conflict-affected populations, including IDPs and vulnerable
groups. Analysed community feedback and collaborated with program teams to adjust vocational training and support interventions
accordingly. Actively promoted beneficiary participation and feedback culture in line with IOM’s Protection and AAP frameworks, ensuring that
vulnerable voices inform programming.

Poland/Ukraine Team Leader Talk to Loop Sep 2023 - Feb 2024

As a Loop Lead at Talk to Loop, I excelled in visionary leadership, strategic planning, stakeholder communication,
feedback management, marketing strategies, project coordination, and team empowerment. I ensured alignment with
company objectives, maintained effective communication with NGOs, managed customer feedback, contributed to
marketing initiatives, coordinated projects meticulously, and fostered a supportive environment for team growth.
Additionally, I conducted trainings for about 80 non-governmental organizations, amplifying our outreach and impact. Adapted
confidentiality policies and feedback protocols to ensure compliance and transparency. I adapted safeguarding principles and codes
of conduct to the Polish and Ukrainian context.

Lead Platform Moderator Apr 2022 – Sep 2023
Talk to Loop
As Lead Platform Moderator, I excelled in managing customer feedback, cultivating a positive company image, and
maintaining effective communication with non-governmental organizations. I actively contributed to building marketing
strategies aligned with company goals while maintaining high-quality service standards. Additionally, I fostered a
supportive environment for clients and team members, providing trainings for the community and partner members.
Administration Assistant and Project Manager Feb 2023 - 2025
Aptif
As an Administration Assistant and Project Manager, I meticulously managed company documentation, handling creation,
storage, archiving, and processing in compliance with laws. I ensured seamless organization of business meetings and
trips, handling bookings and material preparation. Additionally, I managed company correspondence efficiently,
supported recruitment processes, created employment documents, and maintained HR records. Furthermore, I monitored
and controlled inventory levels, ensuring timely deliveries of office supplies and resources.

Junior Project Manager
Elite Crew Rzeszów Apr 2022 – Sep 2023
As a Junior Project Manager, I led a team to execute project plans, ensuring alignment with client needs and
organizational goals. Utilizing Agile methodologies and tools like Jira, we enhanced project workflows, increasing
efficiency by 20%. I conducted regular status meetings, providing stakeholders with timely updates and addressing issues
proactively. Collaborating with cross-functional teams, we identified and resolved project dependencies, minimizing
delays. Managing a 5-person team, we successfully completed two web projects based on WordPress, Webflow, and
WooCommerce, demonstrating proficiency in project management, strategic planning, and team leadership, leading to
improved efficiency, client satisfaction, and business performance.
Sep 2019 – Apr 2022

Customer Service Consultant
Orange Rzeszów
As a Customer Service Consultant, I managed numerous queries, surpassing service level agreements and ensuring
positive customer experiences. Effectively utilized CRM tools for tracking interactions, enhancing response time and issue
resolution. Actively engaged in sales, promoting Orange products, leading to notable sales growth. Collaborating across
teams, we implemented process improvements, reducing complaints and escalations. Demonstrated proficiency in
customer service, sales, and process optimization, enhancing satisfaction, revenue, and efficiency.