Анжеліка

Angelika Ignatenko
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of Birth: August 10, 1990
Status: Single, no children
Location: Kyiv, Ukraine

Desired Position
__________
• English teacher/Dispatcher / Customer Service Representative (Remote)

Professional Summary
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Passionate and dedicated English teacher with experience in designing and delivering engaging lessons for learners of various levels. Skilled in creating a supportive and interactive learning environment that fosters language acquisition, confidence, and practical communication skills. Experienced in lesson planning, student assessment, and adapting teaching methods to meet individual needs. Strong interpersonal and cross-cultural communication skills, committed to helping students achieve their academic and personal language goals.

Key Skills Relevant to the Position
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• English Language Proficiency: Strong command of grammar, vocabulary, and pronunciation.
• Effective Communication: Ability to explain concepts clearly and engage students in learning.
• Lesson Planning & Curriculum Design: Developing structured, creative, and results-oriented lesson plans.
• Classroom Management: Maintaining discipline while fostering a positive and motivating learning environment.
• Adaptability: Tailoring teaching methods to diverse learning styles and individual student needs.
• Assessment & Feedback: Designing evaluations, monitoring progress, and providing constructive guidance.
• Educational Technology: Utilizing digital tools and online platforms to enhance teaching and learning.
• Interpersonal Skills: Building strong relationships with students, parents, and colleagues.
• Professional Development: Committed to continuous learning and staying updated with teaching methodologies and trends.
• Responsibility and strong focus on results
Work Experience
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February 2026 – Present
Corporate English Teacher – IT Company
• Conduct English lessons for IT professionals across four proficiency levels (A1–B2).
• Design and deliver customized lessons focusing on grammar, vocabulary expansion, speaking, listening, reading, and writing skills.
• Facilitate interactive Speaking Clubs using authentic videos and real-life business and IT topics to encourage discussion, critical thinking, and confident communication.
• Adapt teaching materials to meet the specific language needs of IT professionals in a corporate environment.
• Monitor learners' progress and provide constructive feedback to support continuous improvement.
• Help employees improve their spoken English, expand their professional vocabulary, and gain confidence in workplace communication within a few months.

2026 january – july

- Online English Teacher “Naeasy school”
- Dispetcher OHM reply Service

-2025 september/december

Online English Teacher – Private Online School
• Conducted one-on-one and group lessons for English learners
• Developed lesson plans tailored to students’ proficiency levels
• Provided feedback, progress reports, and support
• Maintained engagement through interactive online tools and activities
Improved students’ speaking, listening, reading, and wriUng skills

2025 february/september

Customer Support Services Hotline – WIZZ AIR
• Responded to customer inquiries via phone, email, and chat
• Assisted passengers with bookings, cancellations, and travel quesUons
• Handled complaints, refunds, and special requests according to company policies
• Maintained detailed records of customer interacHons in CRM system

2024 december/february
Customer Support Service / Partner Guest House, Kyiv
• Providing guest support and assistance at all stages of stay
• Managing bookings, requests, and communications via CRM system
• Resolving complaints and ensuring high customer satisfaction
• Coordinating with internal teams to improve guest experience
• Maintaining records and reporHng on guest feedback

2021 – 2023
Assistant to Director – Event Agency, Kyiv
• Administrative coordination, schedule management, and event logistics
• Communicated with clients, vendors, and internal teams
• Oversaw project timelines and handled internal and external correspondence

2019 – 2021
Assistant to Director – Architectural Firm, Kyiv
• Managed office operationsons, documentation, and internal communications
• Assisted in project coordination, controlled deadlines and processes
• Supported client interactions and organizational efficiency

-2016 – 2019
Salon Manager – Private Beauty Salon, Kyiv
• Staff scheduling, client reception, and service quality control
• Managed payments, inventory, and procurement
• Built strong client relationships and maintained premium atmosphere

Education
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September 2025 – Present
Dragomanova university, psychology

2007–2013
Kiev University of Tourism, Economics and Law – Master degree of Hotel and Restaurant Business 2007
School of InternaHonal RelaHons No. 51, Kyiv – Focus: Economics and English

Languages
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• Ukrainian – Native
• English – Fluent (B2)

Personal Interests
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• Psychology and self-development
• Sports: running, swimming, yoga, gym