Анжеліка

Angelika Ignatenko
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of Birth: August 10, 1990
Status: Single, no children
LocaGon: Kyiv, Ukraine

Desired Position
__________
• Dispatcher / Customer Service RepresentaGve
(Remote)

Professional Summary
__________
Customer-focused professional with strong communication and coordination skills, seeking a Dispatcher or Customer Service position in an English-speaking company. Experienced in handling customer calls, scheduling, booking management, and resolving issues calmly and effectively. Known for clear explanations, step-by-step guidance, and the ability to make every client feel heard, valued, and supported. Stress-resistant, detailoriented, and results-driven.

Key Skills Relevant to the Position
__________
• Customer communication via phone and online channels
• Call handling and appointment scheduling
• Booking management and calendar coordination
• Clear explanation of solutions and procedures
• Step-by-step customer guidance (from request to resolution)
• Conflict resolution and de-escalation of difficult situations
• High level of empathy, attention, and client care
• Accurate data entry and CRM system usage
• Multitasking and time management in fast-paced environments
• Responsibility and strong focus on results
Work Experience
__________
February 2026 – Present
Corporate English Teacher – IT Company
• Conduct English lessons for IT professionals across four proficiency levels (A1–B2).
• Design and deliver customized lessons focusing on grammar, vocabulary expansion, speaking, listening, reading, and writing skills.
• Facilitate interactive Speaking Clubs using authentic videos and real-life business and IT topics to encourage discussion, critical thinking, and confident communication.
• Adapt teaching materials to meet the specific language needs of IT professionals in a corporate environment.
• Monitor learners' progress and provide constructive feedback to support continuous improvement.
• Help employees improve their spoken English, expand their professional vocabulary, and gain confidence in workplace communication within a few months.

-2025 september/november
Online English Teacher – Private Online School
• Conducted one-on-one and group lessons for English learners
• Developed lesson plans tailored to students’ proficiency levels
• Provided feedback, progress reports, and moUvaUonal support
• Maintained engagement through interacUve online tools and acUviUes
Improved students’ speaking, listening, reading, and wriUng skills

-2025 february/september
Customer Support Services Hotline – WIZZ AIR
• Responded to customer inquiries via phone, email, and chat
• Assisted passengers with bookings, cancellaUons, and travel quesUons
• Handled complaints, refunds, and special requests according to company policies
• Maintained detailed records of customer interacHons in CRM system

-2024 december/february
Customer Support Service / Partner Guest House, Kyiv
• Providing guest support and assistance at all stages of stay
• Managing bookings, requests, and communicaUons via CRM system
• Resolving complaints and ensuring high customer saUsfacUon
• CoordinaUng with internal teams to improve guest experience
• Maintaining records and reporHng on guest feedback

-2021 – 2023
Assistant to Director – Event Agency, Kyiv
• AdministraGve coordinaGon, schedule management, and event logisGcs
• Communicated with clients, vendors, and internal teams
• Oversaw project Gmelines and handled internal and external correspondence

-2019 – 2021
Assistant to Director – Architectural Firm, Kyiv
• Managed office operaGonsons, documentaGon, and internal communicaGons
• Assisted in project coordinaGon, controlled deadlines and processes
• Supported client interacGons and organizaGonal efficiency

-2016 – 2019
Salon Manager – Private Beauty Salon, Kyiv
• Staff scheduling, client recepGon, and service quality control
• Managed payments, inventory, and procurement
• Built strong client relaGonships and maintained premium atmosphere

Educa2on
__________
September 2025 – Present
Dragomanova university, psychology

2007–2013
Kiev University of Tourism, Economics and Law – Master degree of Hotel and Restaurant
Business 2007
School of InternaHonal RelaHons No. 51, Kyiv – Focus: Economics and English

Languages
__________
• Ukrainian – NaGve
• English – Fluent (B2)

Personal Interests
__________
• Psychology and self-development
• Sports: running, swimming, yoga