Ima-Abasi

📄 CURRICULUM VITAE
Full Name: Ima-Abasi Ankoh
Phone: +38066882310
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

🎯 OBJECTIVE
Energetic and results-oriented professional with excellent communication skills and a passion for customer satisfaction. Seeking a position as a Call Center Representative / Customer Support Agent to contribute to a high-performing team and help drive positive client interactions and loyalty.

🧑‍💼 PROFESSIONAL EXPERIENCE
Customer Support Assistant (Intern)
TML Communications, Kyiv, Ukraine
Jan 2024 – Apr 2024
• Handled incoming calls and live chats, resolving up to 40 customer queries daily with a 95% satisfaction rate.
• Assisted clients in both English and basic Ukrainian.
• Recorded and tracked support requests using CRM tools (Zendesk & Freshdesk).
• Followed up with customers to ensure resolution and satisfaction.
• Worked with teams to escalate and resolve technical issues.
Online Receptionist Assistant
Medwork Clinic, Ivano-Frankivsk, Ukraine
Aug 2022 – Dec 2023
• Responded to patient inquiries and scheduled appointments.
• Provided information on medical services and insurance claims.
• Maintained calm, courteous communication in high-pressure situations.
• Handled record-keeping and data entry using medical CRM software.

🧑‍🎓 EDUCATION
Bachelor of Medicine (MBBS)
National Medical University
Ongoing studies

💻 SKILLS
• Strong phone and verbal communication skills
• Active listening and empathy
• CRM tools: Zendesk, Freshdesk, HubSpot
• Microsoft Office (Word, Excel, Outlook)
• Conflict resolution and multitasking
• Fluent in English; basic Ukrainian and Russian

🏅 CERTIFICATIONS
• Customer Service Fundamentals – Coursera (2024)
• Effective Communication & Problem Solving – LinkedIn Learning (2023)
• English for Business Communication – FutureLearn (2023)

🌟 STRENGTHS
• Fast learner with a proactive attitude
• Calm under pressure, even in high-call volume situations
• Able to work independently or within a team
• Always looking for solutions, not just answers

🤝 REFERENCES
Available on request
CERTIFICATIONS & TRAINING
• Customer Service Fundamentals – Coursera (2024)
• Effective Communication in the Workplace – LinkedIn Learning (2023)
• English Language Proficiency – C1

ADDITIONAL INFORMATION
• Languages: English (Native), Ukrainian (B2),
• Typing Speed: 60+ WPM