Контактна інформація

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Досвід роботи

Delivery manager

з 04.2024 по нині (2 роки 4 місяці)
Viseven, Дніпро (IT)

Team size: 10–30+ | Tools: Jira, Confluence, MS Project
Digital marketing and omnichannel solutions for life sciences and pharma sector
Position: Delivery Manager
General duties:
•Pre-sales, estimation, planning, stakeholder management, requirements clarification, budget planning, project execution and monitoring.
•Participate in presales and contract negotiation.
•Lead project planning including scope, budget, and timeline.
•Gather and clarify requirements with clients and internal stakeholders.
•Ensure alignment and transparent communication between clients and delivery teams.
•Monitor progress, risks, and team performance throughout delivery cycle.
•Customer Relationship Management (CRM).
Accomplishments:
•Implemented metrics-based reporting system across 3 agile teams.
•Increased customer satisfaction to 92%.

Senior Project Manager

з 08.2011 по 06.2024 (12 років 11 місяців)
SoftServe, Дніпро (IT)

Aug 2018 - Jan 2024
Position: Senior Project Manager
Client - Cisco (different projects)
Responsibilities:
•Operational activities, account management, pre-sales, planning, projects execution, monitoring and control, stakeholder management, teams coordination, risk management.

Apr 2016 - Aug 2018
Position: Project Manager
Client - Cisco (different projects)
Responsibilities:
•Operational activities, pre-sales, project planning, budget monitoring, projects execution, monitoring and control, stakeholder management, teams coordination, risk management.

Aug 2013 - Apr 2016
Position: Project Coordinator
Clients - Henry Schein: Dental Supplies and Medical Supplies, Blue Shield of California: Health insurance plans

Jun 2011 - Aug 2013
Position: Software Engineer
Client - Henry Schein: Dental Supplies and Medical Supplies


PROJECTS
Network Security (US Customer)
Team size: 70+ | Tools: Jira, Confluence
Network analytics platform for detecting advanced cyber threats using telemetry and ML
Position: Project Manager / Delivery Manager
General duties:
•Owned full project lifecycle from presales to release.
•Built and scaled delivery team and processes.
•Managed internal/external stakeholders and delivery roadmap.
•Collaborated with architects on system design.
Accomplishments:
•Customer Service Improvement: Introduction of new service standards, which resulted in a 20% increase in customer satisfaction.
•Revenue Increase: Development and implementation of new marketing strategies that contributed to a 20% increase in revenue.

Mobile App – Healthcare (US Customer)
Team size: 25+ | Tools: Jira, MS Project
Mobile healthcare platform with 3rd-party integrations (Oracle, HPS, Health Equity)
Position: Project Manager / Scrum Master
General duties:
•Delivered full feature set for Blue Shield mobile app.
•Led three agile teams and coordinated delivery.
•Managed delivery schedules, performance reviews, and client communications.

Cloud Identity Management (US Customer)
Team size: 10+ | Tools: Jira, Confluence
Authorization service supporting custom security roles and groups
Position: Proxy Project Manager / Scrum Master
General duties:
•Managed planning, risks, progress, and reporting.
•Applied change control and Scrum practices.
•Maintained stakeholder alignment and team engagement.

Practice Solutions – Healthcare (US Customer)
Team size: 7–9 |Tools: Jira, Backbone.js, HTML5
Web UI development for North American and European healthcare platforms
Position: Project Coordinator / Scrum Master / UI Developer
General duties:
•Led front-end delivery and team coordination.
•Reported status to stakeholders and ensured timely feature releases.

Web developer

з 01.2008 по 01.2011 (3 роки)
Freelance Projects, DB Architect (EU Clients), Дніпро (IT)

Freelance Projects, DB Architect (EU Clients)
Team size: 1–2 | Stack: LAMP, JS, SEO
Position: Developer / PM
General duties:
•Delivered custom websites and apps with full-cycle development.

E-commerce Systems (CA Customer)
Team size: 2–4 | Stack: PHP, MySQL, Linux
Position: Developer / Assistant Manager
General duties:
•Maintained e-commerce and affiliate platforms, managed infrastructure.

Освіта

Ukrainian State Chemical Technology University

M.Sc. Mechanical Engineering, Київ
Вища, з 1997 по 2001 (4 роки)

Додаткова освіта та сертифікати

ICAgile Certified Professional – Agile Project Management (ICP-APM)

2020

ICAgile Authorized Instructor, since

2020

ICAgile Certified Professional (ICP)

2019

School of Organizational Coaching

2018

Leadership Development Program

2016

MCP – Developing Windows-based Applications in C#.NET (Exam 70-316)

2005

STEP Computer Academy, Software Development

2 роки, 2003-2005

Знання мов

• Англійська — вище середнього
• Українська — вільно

Додаткова інформація

PROFILE
My analytical mindset allows me to work effectively with large amounts of information, see cause and effect relationships.
Project Manager with 10+ years of experience in leading cross-functional software development teams and 16+ years in IT overall. Strong technical foundation (ex-developer), solid knowledge of SDLC, and deep experience managing complex solutions. Skilled in Agile methodologies (Scrum/Kanban), team leadership, stakeholder communication, and delivery ownership. Proven ability to build processes from scratch, drive distributed teams, and integrate with external systems.
Advanced effective communication skills: can clearly convey my point of view, build professional relationships with co-workers.
Have good communication skills, can easily make contacts, keep a conversation going, know how to negotiate and get my way. Skilled at navigating large volumes of information, identifying key points, and drawing conclusions. Have a desire to work and grow, ready to work closely with other professionals in a multitasking mode.
Consistently excel in my work through accomplishments in the performance of my duties. Proactive, result-oriented and not afraid to face difficulties.

SKILLS
Systematic approach to work
Leadership and ability to motivate and develop personnel
Project Leadership: Stakeholder Management, Team Coaching, Process Building
Communication skills
Ability to quickly and effectively resolve conflicts and handle operational tasks
Ability to plan and coordinate various work processes, ensuring their uninterrupted operation
Ability to provide a high level of service, meet guests' needs, and maintain a positive company image

TECHNICAL SKILLS
Agile Delivery: Scrum, Kanban, Waterfall, Planning, Monitoring and Execution
Tools: Jira, Confluence, MS Project

HOBBIES
Literature in the field of Personal Development
Sport
Tourism