Яна

Client-focused and multilingual professional with
experience in customer support, digital
communication, and team coordination. Proficient in
addressing customer inquiries, resolving issues, and
ensuring client satisfaction. Skilled in using tools like
LiveChat, MS Office, and CRM systems. Passionate
IANA BANDIU about delivering exceptional customer experiences
and fostering positive relationships.
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Telegram @bnd_i
PROFESSIONAL EXPERIENCE
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Freelance | February 2023 – Present
KEY SKILLS
Virtual Assistant & Translator
Languages: Provided administrative support, organized
Ukrainian (native), schedules, and managed client communication.
Portuguese (C1), Translated texts and documents for multilingual
Russian (C2), clients, ensuring accuracy and cultural relevance.
Spanish (А2). Delivered exceptional support to clients in

Customer Support: Resolving inquiries, various industries, enhancing their operational

handling complaints, and ensuring efficiency.

satisfaction. Covet House | Mar 2022 - Jan 2023
Technical Proficiency: LiveChat, Google
Digital Marketing Intern
Analytics, WordPress, MS Office Suite
Communicated with clients to address
(Excel, Outlook, Word). inquiries and provide product information.
Communication: Email correspondence, Assisted in managing digital communication
chat support, and multilingual channels to enhance brand presence.
translation. Monitored customer feedback and proposed
Adaptability: Managing diverse strategies to improve satisfaction levels.
customer needs across international
Profor Academy | October 2021
markets.
Digital Communication Specialist
EDUCATIONS Supported the team in developing and
Bachelor of Marketing and International executing online marketing strategies.
Business Strengthened customer engagement through
Coimbra Business School ISCAC |2019-2022 targeted email campaigns.