Тетяна

TETIANA
POLIUSHKO
C U S T O M E R S U P P O R T

EXPERIENCE
CONTACT
Customer support manager
Nowember 2024 - Now
[відкрити контакти](див. вище в блоці «контактна інформація»)
Experienced Customer Support Agent at Global Bilgi on the Glovo project,
[відкрити контакти](див. вище в блоці «контактна інформація»)
responsible for assisting customers and couriers via chat and email,
resolving issues related to orders, payments, and deliveries. Maintained
Rivne, Ukraine
consistently high performance metrics over an extended period,
demonstrating strong communication skills and attention to detail.
Recognized for reliability and offered a mentorship opportunity due to
excellent results and team contribution.

Administrator
Pan-Asian cuisinerestaurant “Siam”l Ukraine,Rivne
October 2023–August 2024
EDUCATION Promoted to floor administrator after working as a waitress, I was
responsible for overseeing daily operations in a dynamic Pan-Asian
restaurant. My duties included managing staff schedules, supervising
BACHELOR’S DEGREE IN service quality, handling guest concerns, and ensuring effective
MARKETING coordination between the kitchen and front-of-house. I was entrusted
with opening and closing the restaurant, managing reservations, and
National University of Water and overseeing cash register procedures. Contributed to maintaining a high
Environmental Engineering (NUWEE) level of customer satisfaction and team efficiency.

2022 - 2026
Skills
Soft skills
1.Ability to work in high pressure environment
2.People management
3.Communication skills
4.Adaptability
5Problem-solving
LANGUAGES 6.Attention to detail

Hard skills
English B2
1.Poster POS
2.Preparation of service and sales reports
3.Receiving and verifying deliveries of goods
4.Basic troubleshooting and user support
5.Team Leadership and Coordination
6.Kustomer , Admin, Microsoft Word, Microsoft Excel, PowerPoint