Victoria

PERSONAL INFO
Victoria Kutsyk
Email:
[відкрити контакти](див. вище в блоці «контактна інформація») PROFESSIONAL SUMMARY
Location: I am a responsible, organized, and detail-oriented professional with experience in
Remote / Ukraine financial operations and quality assurance in the iGaming industry. I have worked
Telegram: with KYC verification, payment systems, transaction and withdrawal processing, and
@viktimi internal compliance procedures. Today, I lead a team, develop KPI metrics, train and
mentor new employees, create tests and learning materials, and write internal
LinkedIn:
documentation. I am always open to learning new things, growing professionally, and
[відкрити контакти](див. вище в блоці «контактна інформація») taking on greater responsibilities.
popyvych-6163b026a

WORK EXPERIENCE
KEY SKILLS
Client Payout Manager / Shift Finance Manager
• Attention to detail May 2020 – December 2025
• Responsibility and accuracy • Processed and approved player withdrawals across multiple payment
• Ability to work under pressure systems, including PSPs, e-wallets, and bank transfers.
• Fast learning and adaptability • Performed KYC verification and monitored player transactions to identify
• Time Management suspicious activity and prevent fraud.
• Team Leadership • Ensured accurate and timely processing of financial operations in accordance
• KPI Monitoring and Performance with internal procedures.
Analysis • Worked closely with Finance, Compliance, Risk, and other departments to
• Quality Control and Process resolve operational and payment-related issues.
Improvement
• Prepared financial reports, monitored operational metrics, and optimized
• Employee Training and Mentoring
payout workflows to improve processing efficiency.
• Internal Documentation
• Coordinated daily operations, prioritized tasks, and supported the team during
• Payment processing & verification shifts.
• Player withdrawals & payouts
• Maintained 98-100% payout accuracy while working under strict deadlines.
• PSPs, e-wallets & banking systems
• Reduced fraudulent transaction attempts through improved transaction
• KYC & player verification monitoring and risk-control procedures.
• Risk & fraud monitoring
Senior Finance Manager / QA Manager - Financial Department
LANGUAGES January 2026 – Present
• Manage the team and monitor employees' performance.
• Ukrainian — Native
• Track and analyze KPI results.
• English — Intermediate
• Leveraged industry-standard platforms including Jira for workflow and issue
• Russian — Upper-Intermediate management, Sumsub for advanced KYC verification, and Betby for
sportsbook transaction monitoring.
• Train, mentor, and onboard new employees.
• Create tests and training materials for trainees and employee development.
• Write and update internal regulations, instructions, and documentation.
• Review employees' work and provide feedback to improve quality standards.
• Ensure compliance with internal procedures and quality standards.
• Support managers in improving team performance and work processes.

ADDITIONAL INFORMATION
Opportunities: Open to remote opportunities in iGaming and FinTech.
Interests: Payment Operations, KYC, Risk/Fraud Prevention, Finance Operations, and
Client Experience.