Viktoria

Viktoria Bertics
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація»)
26 Red Lion Street, London WC1R 4PS

An ambitious, fully committed and highly motivated professional
who has the ability to deliver the highest standards. Well known
for an awards-winning, great leadership and staff development
skills, excellent health & safety awareness and customers
services skills, whilst executing attention to details within a fast-
paced working environment. Greatest strength is
communication skills and ability to collaborate with various
stakeholders, external partners and managers.

Employment Manager
Pret Foundation

June 2023-February 2025
• Responsible for management of the Rising Star recruitment
process in London and Regions
• Coached and led candidates throughout the hiring
process
• Maintained regular contact with Rising Stars and
managers, provided ongoing support to Rising Stars
• Attended weekly meetings with Rising Stars
• Participated in career events and job fairs
• Held quarterly review meetings with charity partners

April 2022 – May 2023
• Responsible for Ukrainian Refugee Employment programme
• Managed a continuous pipeline of applicants (over 800
people)
• Interviewed and assessed potential candidates and
matched them with vacances (over 350 people)
• Supported weekly English Classes
• Organised monthly weekly welfare and networking
meetings
 • Stakeholder management – reported back to Head of The
Pret Foundation on employment progress
• Accountable for controlling and improving KPI’s such as
retention and development.
• Supported further development and training including
apprentice ship programme
• Successfully achieved all the targets set, worked alongside
the Pret Foundation to support different fund-raising
activities.

Group Manager

January 2020 – April 2022
• Responsible for developing and delivering a strategic
plan with measurable goals to maximise business
opportunities and area performance
• Lead successful new store openings
• Build robust succession plans, ensuring Plan Bs are in
place for every manager
• Evaluate team performance through regular 1:1
conversations and formal reviews
• Communicate changes and business updates
effectively, ensuring follow-through an action from
meetings

Brand Manager

January 2019 – January 2020

• Responsible for opening Franchise shops for Pret a
Manger in Copenhagen and managing to the highest
Pret standards
• Responsible for hiring, training and development of staff
members, Assistant and General managers to ensure
they receive the best and effective training to run
successful shops and deliver excellent customer service.
• Delivering excellent consistent results in sales growth and
profit
• Held weekly review meetings between Equity and
Franchise Partners

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 General Manager
Pret A Manger
May 2010-January 2019
• Responsible for managing a busy fast-paced twin
operation on a day-to-day basis
• Accountable for leading the team of 50 staff members
• Carrying out a wide range of administrative duties such
as rota management, KPI management, stock and
inventory, sales and budget management and supplier
engagement.
• Responsible for hiring, training and development of staff
members and Assistant managers to ensure they receive
the best and effective training to run successful shop and
deliver excellent customer service.
• Accountable for carrying out daily, weekly and monthly
health & safety checks to ensure customers and staff
members are safe
• Supporting Operation Manager and other shops in the
area
• Delivering excellent consistent results in mystery shopper,
safety results, sales growth and profit.

Education
Regent College London

Profile : Business Management

NVQ level 3 in Business and management
PGT Pathway for Senior Managers

Languages

Ukrainian, Hungarian, Russian - native
English - fluent
Spanish - intermediate

Interests

Travel and reading

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