Контактна інформація

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Досвід роботи

Content operations specialist

з 12.2022 по нині (3 роки 4 місяці)

• Collaborated with the IT team to create, implement, and update rules for collecting results data from auction house websites using AI-powered tool (MACrawler)
• Monitored data accuracy, reported issues via Jira, and collaborated with the dev team to resolve technical problems and improve tool performance
• Operated within the platform’s CMS to manage, validate, and publish structured data on auctions, lots, and results
• Reviewed, investigated, and resolved data-related claims and disputes submitted by platform subscribers
• Created, maintained, and regularly updated internal moderation guides related to correct data display and result validation
• Coordinated and monitored manual data collection tasks, managing workloads and enforcing deadline compliance
• Led onboarding, training, and ongoing supervision of moderators and crawlers, providing feedback and quality control to maintain high data accuracy

Operations Specialist

з 11.2022 по 10.2023 (1 рік)
Glovo, Львів (Транспорт, логістика)

• Managed supply operations in 8 cities of the West area including Lviv
• Monitored key operational KPIs (DT, CPO, hard canc %, efficiency, % no show) and took corrective actions to ensure the effectiveness of delivery operations
• Prepared weekly demand forecasts, including expected order volumes and required courier supply, adjusting bonus schemes to ensure key operational KPIs remained within targeted thresholds
• Developed and implemented strategies to optimize delivery routes and areas, reduce operational costs, and improve overall efficiency
• Collaborated with the Supply Operations team to develop and implement strategies for generating new leads, increasing engagement of active couriers, and reducing courier churn rate
• Managed in-person onboarding sessions for new couriers and provided offline support through scheduled office hours to resolve courier-related issues and inquiries.

Operations manager

з 10.2020 по 09.2022 (2 роки)
4Service, Дистанційно (Маркетинг, реклама, PR)

• Developed and prepared detailed instructions and guidelines for mystery shoppers and auditors conducting visits and facility check audits
• Prepared instructions and SOPs for validators and moderators working with completed survey forms based on visit results, and conducted their training prior to project launch
• Designed and created survey forms in the company’s CX system, ensuring proper structure, logic, and readiness for data collection
• Conducted day-to-day project coordination and monitored project deadlines and conducted quality checks on completed visits to ensure accurate and reliable results
• Managed client requests and complaints throughout project execution, coordinating solutions to maintain satisfaction and project standards

Освіта

Львівський національний університет імені Івана Франка

Економічний, економічна кібернетика, Львів
Вища, з 2015 по 2019 (4 роки)

Знання і навички

• OTRS
• Jira
• Looker Studio
• MS Excel
• Airtable
• Content Management System
• Shopmetrics CX
• MS PowerPoint
• Trello
• Slack
• Google Workspace
• ESputnik

Знання мов

Англійська — вище середнього