Іванна

IVANNA
MYKYTCHYN
Project & Operations Coordinator
| Customer Support Manager

PROFESSIONAL SUMMARY
Project and Operations professional with experience coordinating teams,
Contact implementing processes, and supporting clients in both nonprofit and
business environments. Skilled in organizing end-to-end workflows, training
staff, and collaborating with stakeholders and partners.
[відкрити контакти](див. вище в блоці «контактна інформація») Managed teams of up to 20 people, coordinated partnerships with businesses
and international organizations, and provided client support in English-
[відкрити контакти](див. вище в блоці «контактна інформація») speaking environments. Strong problem-solving and communication skills
with a focus on service quality and customer satisfaction.
Lviv, Ukraine Open to remote opportunities in project coordination, operations, or customer
support.

EXPERIENCE
EDUCATION
Quality Manager — Coffee Boroda
2025
2021 - 2025 Managed service standards and operational processes across a network
of 7 coffee shop locations
Lviv Polytechnic National Developed and implemented job descriptions and operational guidelines
University Trained and onboarded employees (team of approximately 20 staff
Bachelor’s Degree, members)
Conducted location audits and monitored compliance with company
Architecture and Design
standards
Coordinated communication between management and operational
teams
Project Manager-NGO “Ne Sami”
LICENSES & 2024-2025
CERTIFICATIONS Coordinated project implementation from participant selection to
employment placement
Conducted candidate interviews and assessments
Erasmus+ Leadership & Supported participants throughout training and job preparation
Collaborated with employers and partners regarding job opportunities
Project Management
Coordinated communication between participants, trainers, and
Programs stakeholders
Hotel Administrator — Mola-Mola
2024
2023-2024
Critical Management — UVS Coordinated daily hotel operations (~20 rooms) independently during
shifts
2023 Managed booking processes using CRM systems throughout the guest
service cycle
Communicated with local and international clients in English
Coordinated staff activities and room preparation processes
Resolved operational issues and guest requests efficiently

Project Coordinator — UVS, Lviv
2022–2023
Languages Organized social and charity projects from planning to full
implementation (“end-to-end”)
Ukrainian — Native Managed a volunteer team (up to 6 people)
Collaborated with businesses, partners, and nonprofit organizations
English — Professional
Coordinated project timelines and task execution
Working Proficiency Secured resources and partnerships for initiatives