Yullia

Yuliia Shelekhova
Airline Ticketing Agent | Corporate Travel Specialist
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») (WhatsApp, Telegram, Viber) | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
90802ba6

PROFESSIONAL SUMMARY
Specialist with 18 years of experience in corporate, diplomatic, leisure and group travel. Experienced in Amadeus:
ticket issuance, exchanges, refunds, EMD, complex multi-segment itineraries, BSP-Link reconciliation and ADM
handling. From 2021 to 2026, supported the U.S. Embassy in Ukraine through CWT Ukraine, including issuing
group travel during critical periods (as series of individual issuances). Previously handled group requests at O'Kay
Tour and Aerolax. Known for accuracy, attention to detail, resilience under pressure and clear communication with
airlines and clients.

KEY SKILLS
• GDS: Amadeus (primary system), Galileo, Gabriel
• Ticketing: issuance, exchanges (reissues), refunds, EMD, complex multi-segment and urgent itineraries,
fare construction, airline fare rules
• Group travel: handling group requests (O'Kay Tour, Aerolax), group coordination, communication with
airlines and consolidators, meeting deadlines
• Finance: BSP-Link reconciliation and reporting, ADM handling, transaction tracking and verification
• Tools: Excel, Microsoft Office 365, CRM systems, data analysis and reporting
• Additional: resolving non-standard situations and trip disruptions, training and mentoring colleagues

WORK EXPERIENCE
Business Travel Consultant – Implant Manager | CWT Ukraine · U.S. Embassy in Kyiv | Nov 2021 – Sep
2026
• Full travel cycle for diplomats, embassy staff and their families: ticket issuance, exchanges, refunds,
reconciliation, hotels and insurance, in line with travel policy.
• Ticket issuance in a team of two agents, including complex multi-segment and urgent itineraries.
• Processed group trips during critical operational periods as series of individual issuances.
• Trained and supported 2–3 agents in GDS operations and ticketing procedures.
O'Kay Tour (boutique travel agency, team of up to 10) | Aug 2016 – Nov 2021
Ticketing & Sales Supervisor | Nov 2019 – Nov 2021
• Managed the ticketing process for private and business clients: issuance, reissues, cancellations, BSP-Link
reconciliation, reporting.
• Consistently met and exceeded sales targets while maintaining booking profitability.
• Resolved complex cases and trip disruptions, trained 1–2 agents.
Ticketing Agent | Aug 2016 – Nov 2019
• Ticket issuance and reissues, cancellations and refunds, group requests, work with consolidators, GDS
providers and airlines.
Aviation Sales Agent | Aerolax LTD | Sep 2013 – Apr 2016
• Full cycle of air ticketing and client consulting, including group requests.
• Exchanges, refunds and urgent itinerary changes.
• Coordinated Air Moldova flight handling at Kyiv airport.
Previous Experience
• Golden Spa International Company, Egypt — Supervisor / Guest Relations Agent / Assistant Manager (Nov
2012 – Apr 2013)
• Bytsko Travel Company, Kyiv — Office Manager (Mar 2012 – Sep 2012)
• Mercury-Intour / Orion-Intour, Kyiv — Freelance Travel Manager Assistant (Feb 2011 – Dec 2011)
• Golden Spa International Company, Egypt — Receptionist / Assistant Manager (Nov 2007 – Sep 2010)

EDUCATION
Master's degree in Management (with honours), Sumy National Agrarian University | Sep 2002 – Jun 2007

CERTIFICATIONS
• IATA Advanced Passenger Fares & Ticketing (2018)
• Gabriel GDS (2015)
• Galileo Electronic Ticketing (2014)
• Amadeus GDS (2013)

LANGUAGES
Ukrainian: native | English: B2 (Upper-Intermediate)