Олексій

OLEKSII ZELMANOVYCH

Bonus-Account Manager | Bonus Manager | Customer Support Manager (iGaming)
DANE OSOBOWE
Imię i nazwisko
Oleksii Zelmanovych Experienced professional with a strong background in Customer Support, VIP Client
E-mail Management, Gamification Manager, Account Manager (casino) and Bonus Manager
[відкрити контакти](див. вище в блоці «контактна інформація») (Loyalty Department) seeking a Bonus Manager role to leverage my expertise in
increasing customer satisfaction, product improvements, process optimization and
Data urodzenia
24.10.2004 customer retention.

Strona internetowa
@lyoshaa1
DOŚWIADCZENIE ZAWODOWE
SKILLS Bonus Account Manager
Critical Thinking
Pro Gaming Software LTD

Product Planning • Oversee project launches: from technical integration to marketing support
Analytical Skills
• Optimize workflows to improve efficiency and enhance client satisfaction
Team Management
Bonus Programs
• Lead negotiations, coordinate terms, analyze KPIs, and drive GGR growth
Microsoft Office
Payment Services • Closely collaborate with product, support, and marketing teams
VIP Services
Payment Industry • Assign test tasks to the design team and provide creative direction

Testing
• Manage task setting and progress tracking via Jira and similar tools
Customer Support
• Conduct competitor analysis and market research
Customer Service
Teamwork • Develop and plan long-term bonus policies for the casino product
Team Leadership
Customer Experience • Effectively coordinated cross-department communication to streamline bonus
program operations and resolve issues promptly.
Communication
Multitasking Bonus Manager
Time Management Pro Gaming Software LTD
Skilled Multi-tasker
• Developed bonuses for the Affiliate, Retention, VIP, Call Center, and Promotions
departments.
JĘZYKI
• Calculated cashback, created tags, and manually processed bonuses for manual
Ukrainian crediting.
Russian
• Actively participated in discussions regarding the operations of the Bonus
Polish Department.
English
• Possessed extensive experience in managing spreadsheets and facilitating
German
communication between departments

Payment Manager
Pro Gaming Software LTD
•Ensure all transactions (deposits and withdrawals) are processed smoothly and
securely

• Tracked requests and transactions by time to accurately identify and process the
correct payment.

• Address any payment-related issues or disputes, ensuring timely and effective
solutions for customers.

• Ensure that all payment processes meet legal regulations and security standards to
protect user data and prevent fraud.

Senior VIP Customer Support Manager
Pro Gaming Software LTD
•Worked in the VIP support department, where I performed the following tasks:

• Provided VIP players with an exceptional experience by quickly addressing their
concerns and inquiries.

•Delivered personalized support and exclusive services to VIP clients, ensuring they felt
valued and prioritized.

•Built strong relationships with VIP players to enhance their engagement and loyalty to
the platform.

•Efficiently handled high-priority or complex issues, involving senior management
when necessary for swift resolution.

Senior Manager Customer Support
Pro Gaming Software LTD
• Provide prompt and efficient responses to customer inquiries via online chats,
ensuring timely resolution of issues.

• Offer expert guidance on product functionality, technical concerns, financial matters,
and other relevant topics.

• Proactively engage with clients to address potential concerns or dissatisfaction, even
in the absence of specific inquiries.

• Strive to achieve individual financial targets while supporting the department's
overall user assistance objectives.