Катерина

Fer Kateryna
Address: Bydgoszcz, H. Sucharskiego str. 4, 85-791 Date of birth: 16.07.1987
Telephone number: [відкрити контакти](див. вище в блоці «контактна інформація») Nationality: Ukrainian
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

I am a responsible, hardworking professional with over 3 years of experience as a 1st/2nd Line
Support Analyst/Engineer in Poland. I am adept at resolving hardware and software issues efficiently
and diligently. I possess a high level of communication, commitment, and organizational skills, which
allow me to provide exceptional support to users. My proficiency with office equipment and
software, including MS Office, Windows 10/11, and ServiceNow, enables me to handle diverse
technical challenges. I have a solid understanding of Active Directory and Microsoft Azure, which
helps me manage user accounts and basic cloud services effectively. I constantly strive for
professional development, seeking new knowledge and improving my skills to stay current with
technological advancements. Punctuality, availability, and stress resistance are among my key
personal qualities, ensuring reliable and consistent support for end-users. I am dedicated to
delivering high-quality technical solutions and maintaining a high standard of customer service.

Work experience
2021.01 – now Atos Poland Global Services Sp. z o.o./ 1st/2nd Line
Support Analyst/Engineer (PL)
• Implement IT security principles and best practices;
• Possess comprehensive experience with ServiceNow;
• Manage office equipment and software, including MS Office,
Windows 10/11;
• Provide excellent support in 1st/2nd level support (hardware
and software);
• Utilize basic knowledge of Active Directory and Microsoft Azure.

2022.04 – 2022.12 Primary School. UN Peacekeeping in Bydgoszcz/
Teacher's Assistant (PL)
• Assist the teacher in conducting lessons;
• Organizing creative activities for children;
• Help children adapt to a new environment;
• Psychological support for children from Ukraine;
• Work and communication with parents of children.

2012 – 2022 English teacher for children with disabilities (UA)

2008 – 2012 Teacher at a school for children with disabilities (UA)

2007 – 2008 English teacher for children (UA)
Education
2004 – 2010 Economic and Humanities Institute in Kramatorsk/
Specialty: Philologist; English literature teacher

Languages:
• Polish – B1;
• English – B2;
• Russian – fluent;
• Ukrainian – native.

I hereby give consent for my personal data included in the job offer to be processed for the purposes of recruitment