Іван

CONTACT ME AT: IVAN NAHORNYI
EXECUTIVE & PERSONAL ASSISTANT
[відкрити контакти](див. вище в блоці «контактна інформація»)
ENTREPRENEUR & BUSINESS DEVELOPER

[відкрити контакти](див. вище в блоці «контактна інформація») ABOUT ME:
Resourceful and growth-oriented professional with a strong entrepreneurial background and hands-
on experience in business operations, executive assistance, and retail management. Skilled in
Spain (originally from Ukraine) coordinating complex schedules, handling confidential correspondence, and streamlining
administrative processes to boost efficiency and productivity. Expertise in organizing operations,
managing retail and service businesses, and supporting executives in tourism, retail, and construction
industries. Experienced in product development, vendor negotiations, and customer engagement to
SKILLS: drive brand growth and profitability. Proficient in digital marketing, online ordering platforms, and
customer relationship management, driving consistent sales growth and repeat clientele. Strong
Business Management analytical thinker with a passion for numbers, blockchain technology, and financial markets.
Startup Development Adaptable, motivated, and committed to continuous learning and delivering measurable results.
Entrepreneurship
Executive Assistance
Personal Assistance ACCOMPLISHMENTS:
Operations Management Scaled Retail Operations: Managed a multi-store clothing chain across Ukraine, improving
Retail Management inventory turnover and customer satisfaction, which helped boost overall sales by an estimated
Sales Growth Strategies 25% within two years.
Customer Relationship Management (CRM) Entrepreneurial Growth: Launched and operated a mobile coffee shop at age 19, achieving
Strategic Planning steady profitability within the first six months and increasing monthly revenue by approximately
Project Coordination 30% year over year.
Business Expansion Support Sushi Delivery Startup: Founded and expanded a Japanese cuisine delivery service, building a
Market Analysis customer base of over 1,000 repeat clients and maintaining an average 90% customer retention
Financial Management rate before operations ceased due to the war.
Inventory Control Executive Support Efficiency: Streamlined scheduling, project tracking, and vendor coordination
Blockchain Technology for a construction and retail executive, reducing administrative workload by 20% and enabling
Cryptocurrency Investments faster decision-making.
Trading & Financial Markets Financial Market Expertise: Independently developed trading and cryptocurrency investment
Business Development strategies, attaining a consistent double-digit annual ROI in personal portfolios.
Client Engagement
Customer Service Excellence
Problem-Solving EMPLOYMENT HISTORY :
Process Optimization
Vendor & Supplier Management
PERSONAL ASSISTANT & BUSINESS MANAGER 2024 – PRESENT
Team Collaboration PRIVATE MENTOR, SPAIN & UKRAINE
Time Management Executive Support: Provide comprehensive personal and administrative assistance to executives,
Multitasking managing complex calendars, coordinating meetings, and handling sensitive correspondence with
Analytical & Numerical Skills discretion and professionalism.
Adaptability & Flexibility Operations Management: Oversee and coordinate daily business operations, ensuring all
Continuous Learning & Growth Mindset processes run smoothly, resources are utilized effectively, and departmental workflows are
optimized for maximum efficiency.
Strategic Planning: Collaborate in developing and executing business strategies, supporting
long-term growth objectives, and identifying opportunities for expansion and operational
EDUCATIONS: improvements.
Lviv Academy – Major in Entrepreneurship, Communication Management: Act as the primary point of contact between executives, staff,
Trade, and Exchange Activities (1 year) vendors, and clients, facilitating effective communication and fostering strong professional
Sumy Machine-Building College – Completed relationships.
4 years Process Improvement: Identify inefficiencies in administrative and operational workflows,
Secondary Education – Ukraine implementing systems and procedures that enhance productivity and streamline daily
operations.
Financial Oversight: Monitor and manage business expenses, track invoices, and assist with
budgeting to maintain financial accuracy and support informed fiscal decisions.
LANGUAGES: Business Development Support: Assist in evaluating market opportunities, supporting growth
Ukrainian: Native/Fluent initiatives, and helping implement strategies to increase revenue and expand the business
Russian: Native/Fluent footprint.
English: Intermediate Event & Project Execution: Coordinate and manage special projects and company events from
Spanish: Basic planning to execution, ensuring alignment with business objectives and maintaining high
standards of quality.

REFERENCES: MANAGER & PERSONAL ASSISTANT 2022-2024
TOURISM & RETAIL COMPANY, UKRAINE
Reference available on request.
Executive Assistance: Provided comprehensive personal and administrative support to the
business owner, managing complex schedules, coordinating meetings, handling correspondence,
and addressing urgent tasks efficiently around the clock.
Retail Operations Management: Oversaw the day-to-day operations of multiple retail clothing
stores across Ukraine, ensuring smooth workflows, consistent adherence to company standards,
and efficient coordination among all locations.
Inventory & Stock Control: Monitored inventory levels across all stores, coordinated timely
restocking with suppliers, and implemented effective stock management systems to reduce
shortages and minimize waste.
Sales & Performance Analysis: Analyzed detailed sales reports, tracked store performance
metrics, and developed strategic plans to boost revenue, enhance customer retention, and
optimize overall operational efficiency.
 Customer Relationship Management: Maintained high levels of customer satisfaction by proactively addressing inquiries, resolving complaints
professionally, and cultivating long-term relationships with key clients.
Financial Oversight: Managed budgets, monitored operational expenses, and assisted in preparing financial reports to ensure profitability and provide
executives with actionable insights for strategic decision-making.
Strategic Support: Supported the business owner in strategic planning, decision-making, and long-term growth initiatives, contributing to the expansion and
success of the retail chain.

FOUNDER & OWNER (SUSHI DELIVERY BUSINESS) 2021-2022
UKRAINE
Business Launch & Operations: Successfully founded and managed a Japanese cuisine delivery service, overseeing all daily operations, coordinating staff,
and ensuring seamless service delivery to maintain high customer satisfaction.
Menu & Product Development: Designed, developed, and curated a diverse sushi menu, focusing on ingredient quality, presentation, and customer
preferences to enhance the overall dining and delivery experience.
Inventory & Supply Management: Managed inventory levels, sourced fresh and high-quality ingredients from reliable vendors, and implemented strict
quality control measures to ensure timely and consistent deliveries.
Customer Service: Handled all customer inquiries and complaints with professionalism, providing personalized engagement that fostered loyalty and
repeat business among clients.
Marketing & Promotion: Planned and executed comprehensive marketing campaigns, including social media promotions, local advertising, and community
engagement initiatives to expand brand awareness and attract new customers.
Sales & Performance Analysis: Monitored sales trends and business performance, analyzed key metrics, and implemented strategies to maximize revenue,
improve customer retention, and drive overall growth.
Operational Efficiency: Developed and implemented systems and procedures to streamline workflows, optimize delivery schedules, reduce costs, and
improve overall operational efficiency.
Strategic Planning & Adaptation: Adapted business strategies to overcome external challenges, including relocation due to conflict, ensuring continuity of
operations and maintaining growth potential in a new environment.

FOUNDER & OWNER (MOBILE COFFEE SHOP) 2017 – 2021
UKRAINE
Business Launch & Operations: Successfully launched and operated a mobile coffee shop at a young age, managing all aspects of daily operations to
ensure seamless service delivery and high customer satisfaction.
Financial Management: Oversaw budgeting, tracked expenses, monitored revenue streams, and implemented cost-control measures to maintain
profitability and sustainable business growth.
Inventory & Supply Chain: Managed inventory levels, sourced high-quality ingredients and supplies from reliable vendors, and ensured timely restocking to
avoid operational disruptions.
Customer Service: Delivered exceptional customer service by addressing inquiries, resolving complaints professionally, and cultivating a loyal customer base
through personalized engagement.
Menu Development: Designed, developed, and periodically updated a diverse beverage menu, introducing innovative products to meet evolving customer
preferences and seasonal demands.
Marketing & Promotion: Planned and executed comprehensive marketing strategies, including social media campaigns, local promotions, and
collaborations, to increase brand awareness and drive consistent sales.
Sales Management: Monitored sales performance, analyzed trends, and implemented strategies to optimize revenue, enhance customer retention, and
maximize overall business performance.
Team Leadership: Recruited, trained, and supervised staff members, delegated responsibilities effectively, and fostered a positive work environment to
boost productivity and morale.
Operational Efficiency: Implemented structured systems and processes to streamline workflows, reduce operational costs, and ensure consistent delivery
of high-quality service.