Kiyoviddin

NASRETDINOV
KIYOVIDDIN
Lead Project Manager, Customer Support Advisor

Profile
I am a creative and curious individual with a passion and
connecting with others. I enjoy exploring new perspectives
through books, films, and engaging content. Eager to learn and
grow, I thrive in dynamic environments where I can contribute
energy, fresh ideas, and a positive attitude.

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Work Experience
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2022
Fmdesign
Krotoszyn, Poland – Technical Lead Project Manager/Scrum Master
2024
Project Management – Plan, organize, and deliver projects
on time and within budget.
Technical Leadership – Guide solutions, enforce best
practices, and support engineering/design teams.
Team Coordination – Bridge communication between
Education clients, stakeholders, and developers.
Problem-Solving & Risk Management – Resolve technical
challenges and project bottlenecks.
Wroclaw Academy of Business Client Communication – Manage expectations, provide
(Bachelor degree of Computer Engineering) updates, and align outcomes with business goals.

2022-now

2024 Fmdesign
- Cloud-native analytics(Sigma Computing)
2025 Data Analyst - primarily explore data, build dashboards,
and create reports.
Data Scientist - go beyond dashboards to apply statistics,
modeling, or predictive analysis.

Language 2026
Talk With Us
– Customer Support Specialist- iGaming
2026
Provided real-time customer support and assistance
through live chat.
English-C1 Tajik-Native Responded to customer questions and requests in a
Russian-C2 Polish-B1 professional and timely manner.
Identified customer issues and provided appropriate
Ukranian-A2 solutions within company guidelines.
Assisted customers with service-related processes and
explained information clearly.
Escalated complex or unresolved issues to the
appropriate department when necessary.

Technical Skills & Software
Jira, Confluence, Microsoft Teams, Slack, Excel, Trello,

Asana, Monday.com, ClickUp, HubSpot, GitHub, Google

Workspace, Sigma Computing, Miro, Figma, FigJam,