Kyrylo

Kyrylo Kilin
DevOps Engineer
​ [відкрити контакти](див. вище в блоці «контактна інформація») ​ [відкрити контакти](див. вище в блоці «контактна інформація») ​ Github
​ Linkedin ​ Kyiv, Ukraine, Remote, Relocate ​ Telegram:@hashfirst

SUMMARY SKILLS
DevOps Engineer with 3+ years of technical experience in web infrastructure Programming Skills
support and operations, including 1.5 years of hands-on DevOps focus.
Experienced in Linux-based environments, automation, containerization,
monitoring, and incident response. Strong background in troubleshooting, Python Bash PowerShell JS
Docker/Docker Compose, SLA-driven escalations, and cross-functional
collaboration with users and engineering teams. Hands-on with CI/CD, Kubernetes, Databases & Cloud services
Helm, Terraform, Grafana, Prometheus, and cloud fundamentals across AWS and
Azure. Focused on improving reliability, streamlining delivery processes, and
supporting stable infrastructure operations. Upper-Intermediate English. MySQL PostgreSQL Azure AWS

Containerization Tools
EXPERIENCE
Docker Kubernetes Terraform
DevOps | Frontend Project Engineer
02/2026 - Present Remote
Helm
Personal Project with applied DevOps practices, focusing on automation and
maintainability. Tech stack: GitHub Actions, Git, React/Next.js, Vercel.
• Built and maintained a personal project, owning repository setup, workflow Monitoring Tools
structure, and release preparation.
• Implemented a GitHub Actions CI workflow for automated push/PR validation,
improving delivery consistency through reusable automation.
Grafana Prometheus

DevOps Trainee Engineer Development
09/2025 - 03/2026 Remote
• Completed hands-on labs with Docker, K8s, Helm, Grafana, Azure, and AWS. CI/CD Incremental Releases Pipelines
• Practiced containerization, deployments, IAC (Terraform) and cloud
infrastructure tasks aligned with DevOps processes.
Version Control
Technical Customer Support Specialist
Git
Obol.org
04/2022 - 04/2025 Remote
• Supported Web infrastructure users in node setup, maintenance, and Operating Systems
troubleshooting across Docker/Compose, Kubernetes, Helm, and Grafana,
helping ensure stable operations and node uptime above 99%. Linux Ubuntu Windows
• Led triage and SLA-based escalations: ticket routing to engineers, incident
handling, and support workflow improvements (FAQ/KB, macros).
• Advised on hosting choices (cloud/VPS (VDS)/bare metal) and contributed to Task Planners
community operations (sentiment reporting/moderation).
Jira Trello ClickUp Notion

KEY ACHIEVEMENTS
Methodologies
​ Resolved a Recurring Docker Compose Issue
Identified a non-obvious VPS provider limitation as the root cause of a Agile (Scrum, Kanban) SDLC Waterfall
recurring Docker Compose container failure (not visible in standard
CPU/RAM metrics). After 2 hours of validation and monitoring, migration to
another provider resolved the issue within minutes and became a Languages
repeatable fix for a hosting-related issue affecting 100+ users.
English – Upper‑Intermediate
​ Improved Support Efficiency and CSAT at Scale
Reduced TTR by 30% through triage optimization (keyword-based routing,
macros, and FAQ/KB improvements) while supporting a 40K+ Discord ADDITIONAL EDUCATION &
community. Maintained ~93% CSAT through structured escalations and
process-driven support workflows. CERTIFICATIONS
DevOps course
EDUCATION Mate Academy, 2026

Jurisprudence, Specialist Customer Support, Communication &
Yaroslav Mudryi National Law University Personality Dynamics, Problem Solving &
Kharkiv, Ukraine
Process Controls course
IBM , 2025