Kyrylo

Kyrylo Kilin
DevOps Engineer
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Github
Linkedin Kyiv, Ukraine, Remote, Relocate Telegram:@hashfirst

SUMMARY SKILLS
DevOps Engineer with 3+ years in infrastructure support and operations, including Programming Skills
1.5 years of hands-on DevOps work. Experienced with Linux, Docker, CI/CD,
monitoring, troubleshooting, and cloud fundamentals across AWS and Azure.
Hands-on with GitHub Actions, Kubernetes, Helm, Terraform, Grafana, and Python Bash PowerShell JS
Prometheus. Focused on automation, reliability, and delivery consistency.
Databases & Cloud services

EXPERIENCE MySQL PostgreSQL Azure AWS
DevOps Engineer
Usehub Containerization Tools
09/2025 - Present Remote
usehub.xyz Docker K8s Terraform Helm
Led with DevOps: CI/CD, deployment, cloud infra, release workflows.
Tech stack: GitHub Actions, Git, React, Vite, Vercel, Docker, Kubernetes, Helm, Monitoring Tools
Terraform, Grafana, Prometheus, Azure, AWS, Hetzner.
• Built and maintained CI/CD pipelines in GitHub Actions for linting, testing, PR
Grafana Prometheus
validation, and deployments.
• Implemented branching strategy, protected branches, required checks, and PR-
only merges to improve release safety. CI/CD & Release Management
• Automated Vercel preview and production deployments and improved
repository maintainability with Dependabot and PR templates.
• Applied Docker and Terraform for containerization and infrastructure as code GitHub Actions Jenkins
workflows.
• Built with Kubernetes, Helm, Grafana, Azure, and AWS in deployment,
configuration, and cloud infrastructure tasks.
Version Control

Technical Customer Support Specialist Git

Obol
04/2022 - 04/2025 Remote Operating Systems
obol.org
• Supported Web infrastructure users in node setup, maintenance, and Linux Ubuntu Windows
troubleshooting across Docker/Compose, Kubernetes, Helm, and Grafana,
helping ensure stable operations and node uptime above 99%.
• Led triage and SLA-based escalations: ticket routing to engineers, incident Methodologies
handling, and support workflow improvements (FAQ/KB, macros).
• Advised on hosting choices (cloud/VPS (VDS)/bare metal) and contributed to Agile (Scrum, Kanban) SDLC Waterfall
community operations (sentiment reporting/moderation).

Languages
KEY ACHIEVEMENTS
English – Intermediate
Resolved a Recurring Docker Compose Issue
Identified a non-obvious VPS provider limitation as the root cause of a
recurring Docker Compose container failure (not visible in standard
CPU/RAM metrics). After 2 hours of validation and monitoring, migration to
ADDITIONAL EDUCATION &
another provider resolved the issue within minutes and became a CERTIFICATIONS
repeatable fix for a hosting-related issue affecting 100+ users.
Cloud Practitioner Essential,
Technical Essentials
Improved Support Efficiency and CSAT at Scale
AWS, 2026
Reduced TTR by 30% through triage optimization (keyword-based routing,
macros, and FAQ/KB improvements) while supporting a 40K+ Discord
community. Maintained ~93% CSAT through structured escalations and DevOps course
process-driven support workflows. Mate Academy, 2026

Customer Support, Communication &
EDUCATION Personality Dynamics, Problem Solving &
Process Controls course
Jurisprudence, Specialist
IBM , 2025
Yaroslav Mudryi National Law University
Kharkiv, Ukraine