Ілля

ILLYA
KOROSTYLENKO
Experience

GymBeam – Customer &
About Me Technical Support Specialist
I am a communicative and responsible professional
January 2025 – August 2025
with experience in customer and technical support, Responding to client emails, phone calls, and
as well as team leadership. I have experience messages
handling requests from clients and internal Consulting customers regarding products,
employees, coordinating tasks, and ensuring payments, and complaints
Managing orders, support tickets, and tracking
smooth workflow processes. I quickly learn new
shipments
systems, can work both independently and as part
Providing technical support and resolving
of a team, and perform well under pressure. I am technical issues
looking for an opportunity to develop in the field of Working with customer reviews and feedback
customer or technical support with prospects for Collaborating with internal teams to resolve
career growth. technical requests

[відкрити контакти](див. вище в блоці «контактна інформація») Magasin Malina
august - október 2025
[відкрити контакти](див. вище в блоці «контактна інформація»)
Sales Assistant
Považanova 2 Operating the cash register and
communicating with customers in the store
Language Supporting warehouse processes, receiving
and unloading goods
English — B1/B2 (Intermediate,
Assisting customers with product selection
communicative) Processing complaints, returns, and product
Slovak — C2 (Fluent) exchanges
Russian — C2 (Native / Fluent) Sales Assistant → Shift Supervisor
Ukrainian — C2 (Native / Fluent)
(Promotion)
September 2025 – March 2026
Expertise •Leading and coordinating the team during
shifts (Team Lead)
•Microsoft Word, Excel, PowerPoint, Outlook
Managing warehouse stock levels and
Experience with CRM and ticketing systems
inventory control
(Zendesk, Freshdesk, Intercom, etc.) Receiving, ordering, and inspecting product
Online customer support (email, chat, phone deliveries
communication) Ensuring a high level of customer service in-
Resolving customer issues and handling store
conflict situations Monitoring and responding to customer
reviews and feedback
Time management and multitasking skills
Handling customer inquiries via email and
Communication and presentation skills
messaging platforms
Order management, complaint handling, and Resolving customer issues and escalating
logistics processes management complex cases when necessary