Тетяна

Tetyana Lyzohub
Brovary, Kyiv region, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») |
LinkedIn - [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
AI Automation Specialist and Chatbot Expert helping businesses streamline operations with
Make.com, Zapier, and AI-powered solutions. Proven ability to reduce manual tasks, cut
costs, and improve efficiency through workflow automation and custom AI chatbot systems.
Business-first mindset with experience integrating CRMs, e-commerce platforms, and
reporting dashboards.

Core Skills
• AI & Automation: Make.com (Integromat), Zapier, API & Webhook Integrations, OpenAI
API, ChatGPT, ManyChat, Airtable, CRM Automation
• Project & Operations Management: Cross-regional coordination, Process Optimization,
Data-driven decision making
• Instructional Design & L&D: Articulate 360, Storyline, Digital Learning, Performance
Management, Knowledge Base Development
• Communication & Languages: English (Advanced), German (Conversational), Ukrainian
(Native)

Employment History
Freelance AI Automation Specialist | Self-Employed | June 2025 – Present
• Designed and implemented end-to-end AI-powered automation solutions to streamline
business workflows, improve efficiency, and reduce manual tasks using Make.com,
Zapier, Airtable, OpenAI API, ChatGPT, ManyChat, Voiceflow, and CRM platforms.

• Developed practice-based projects simulating real-world business operations, including
automated meeting transcription and structured notes, AI-assisted follow-up emails, and
multi-platform data integrations.

• Built custom AI chatbots and reporting dashboards, demonstrating the ability to enhance
customer engagement, automate repetitive tasks, and improve data-driven decision-
making.

• Created cross-platform automation workflows integrating CRMs, email, project
management, and analytics tools, with a focus on scalability, accuracy, and time savings.

• Applied a business-first mindset to anticipate operational challenges and deliver practical
AI solutions, showcasing adaptability and problem-solving skills in simulated
environments.
• Documented processes and provided clear workflow designs, demonstrating the ability
to translate technical solutions into business value for international clients.

Learning & Development Specialist | HR Systems Lead | Nufarm | Oct 2021 – Present
• Designed online training materials and e-learning modules using Articulate 360.
• Supported employees with learning systems and performance management tools.
• Coordinated learning projects across different regions.
• Developed guides and resources to make information easier to access.
• Helped improve internal processes to make training delivery smoother.
• Served as LMS Administrator, managing user access, course setup, and reporting.

HR Business Partner, EuMEA | Nufarm LLC | Feb 2016 – Sep 2021
• Provided HR support to managers and employees across different departments and
regions.
• Improved recruitment and onboarding practices to make them more effective.
• Assisted with organizational changes and staff development initiatives.
• Prepared reports and HR data to support decision-making.
• Helped update HR procedures and align them with business needs.

Owner | UNIQS After-School Activities Centre, India | UNIQS | Nov 2013 – Aug 2015
• Founded and managed an after-school activities centre for children and youth.
• Organized diverse programs including theatre acting classes, creative workshops, and
summer camps.
• Planned and coordinated schedules, events, and daily operations of the centre.
• Engaged with parents and community partners to promote activities and ensure high
participation.
• Supervised instructors and volunteers to deliver a safe and engaging learning
environment.

Office Manager & Event Coordinator | Reikartz Hotel Group | May 2012 – Dec 2013
• Supported the opening of new hotel branches by coordinating training and operational
activities.
• Provided translation during meetings, training sessions, and corporate events.
• Organized the daily work schedule and administrative support for the regional manager
from Sweden.
• Handled office administration tasks, documentation, and internal communications.

Business Operations Coordinator | Network TwentyOne | Jan 2005 – Mar 2008
• Coordinated large-scale business seminars with thousands of participants.
• Managed event logistics, schedules, and documentation.
• Supported communication between international teams and organizers.
• Helped with planning, reporting, and event follow-up tasks.

Education
• Kiev National Linguistic University (2002–2007) – Philologist, Teacher of English
Language & Foreign Literature
• Kiev Pedagogic College (1999–2004) – Teacher of English
• State Tourist Administration of Ukraine (2005) – Guide-Interpreter, Image-Maker
• American School of English (2005–2006) – Advanced English Communication Course

Certifications
• Make Advanced – Verified by Credly, October 2025
• AI Expert – Marketing Automation School (MASC), Aug 2025
• Make Basics – Verified by Credly, Aug 2025
• Make Foundation – Verified by Credly, Aug 2025
• Talent Management Certified Professional (B61) – Institute of Organization
Development, USA, Feb 2025

Additional Information
Date of Birth: 09.12.1983
Place of Living: Kyiv region, Brovary city